Senior Technical Account Manager

Do you want to help make the world safe from cyber attacks?

At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.

As a Technical Account Manager, you are the primary bridge between Corelight’s cutting-edge technology and our most strategic global customers. You don’t just resolve technical hurdles; you serve as a high-level consultant, empowering organizations to harness the full power of Zeek and Suricata to defend their mission-critical infrastructure. By translating complex network data into tangible security outcomes and advocating for customer needs directly with our Engineering and Product teams, you play a pivotal role in ensuring our partners stay ahead of evolving threats while directly influencing the future of our platform.

Specific Responsibilities:

• Strategic Partnership: Establish and cultivate deep technical and executive relationships within strategic accounts to ensure long-term product alignment and satisfaction.
• Value Realization: Partner with Sales teams to provide ongoing confirmation of the value Corelight products deliver, ensuring customers achieve their specific security objectives.
• Custom Implementation: Work hands-on with customers to operationalize new features, utilize existing Zeek packages, and develop custom scripts to solve unique security challenges.
• Cross-Functional Advocacy: Serve as the "Voice of the Customer" by coordinating with Engineering and Product Management to prioritize feature requests and communicate real-world impact.
• Lifecycle Management: Guide customers through critical post-sales milestones, driving the successful adoption and operationalization of Corelight’s suite of services.
• Technical Troubleshooting: Perform expert-level configuration, hands-on troubleshooting, and technical demonstrations to resolve complex environment issues.
• Operational Excellence: Maintain rigorous documentation of customer health and communication strategies within the ClientSuccess platform.

Being successful on this team requires:

• Strategic Communication: The ability to translate granular technical details into clear, high-level business value for diverse audiences, from SOC analysts to C-suite executives.
• Technical Agility: A "lead-from-the-front" mentality that balances high-level account strategy with the ability to dive deep into packet captures and scripts.
• Proactive Problem Solving: A dedication to anticipating customer roadblocks before they occur and guiding them toward best-practice security architectures.
• Collaborative Influence: The skill to navigate internal teams (Sales, Engineering, Product) to maintain customer momentum and drive product improvements.
• Adaptability & Availability: A commitment to supporting strategic customers during critical windows 

Qualifications/Requirements:

• Experience: 7+ years in a hands-on technical role such as security engineering, system administration, or network operations.
• Domain Expertise: Subject matter expertise in network security, incident response, and threat hunting, including familiarity with Zeek, Suricata, and adjacent markets (EDR, SIEM, Splunk, ELK, etc.).
• Networking Depth: Advanced understanding of network protocols (SMB, HTTP, DNS, TLS/SSL, X.509) and expert-level experience with packet analysis tools (Wireshark, tcpdump, PCAP).
• Education: BS/BA or equivalent in a relevant field (Computer Science, Electrical Engineering, MIS).
• Communication: Exceptional business writing and presentation skills; must be comfortable presenting to technical and executive stakeholders.
• Mobility: Willingness and ability to travel, including international assignments.
• Preferred: Professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are highly desirable.

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks. Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we take pride in the diversity of our backgrounds and perspectives, and we are committed to fostering an inclusive environment that strengthens our company. By embracing a wide range of experiences, backgrounds, neurodiversity, talents, and approaches to problem-solving, we aim to create a workplace where everyone can thrive and contribute their best.

We are looking forward to meeting you. Check us out at www.corelight.com