Senior Technical Engagement Manager
- Ensure absolute quality standards of technical & business service delivery
- Provide direct project/account oversight and management.
- Advocate client service requirements and “outside in” perspective.
- Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
- Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
- Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
- Support direct management in other business and operational development initiatives, as required
- This role is a hybrid of sales engineering, engagement management, service delivery, operations and network engineering. You will be hands on and operational.
Qualifications
- Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
- Minimum of 5-8 years hands-on technical experience in one or more domains required
- Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
- Flawless oral and written communication skills a must
- Strong organizational skills required
- Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
- In-depth experience and knowledge of business-driven technology solutions required
- Passionate about their work, their company, and their career.
- Absolute accountability: points to nobody but themselves for their success and their failures.
- Experience in managed services strongly preferred
- Functional knowledge of the below domains, with expertise in at least two, required.
- Special consideration for generalist technology backgrounds.
- Data Networking
- Storage Management
- UNIX Systems Administration (Solaris, Linux, AIX, etc.)
- Windows Administration
- Messaging Platforms
- Database Administration / Architecture
- Application Programming
- Application Management
- Datacenter management
- IP Telephony
- Technology Management Standards, such as ITIL, ISO, eSCM
- Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
- Network & System Security
- Technology Business Management Principles
- Formal project management training a plus
- Business-case, proposal, and technical writing skills desired
Additional Information
Benefits
- Competitive Base Salary
- Medical Insurance, Dental Insurance and Vision Care
- Life Insurance
- Short Term and Long Term Disability Insurance
- 401(K) Plan
- Flexible Spending Accounts: Health Care, Dependent Care, Transportation
- Paid Time Off Bank