Ensure absolute quality standards of technical & business service delivery
Provide direct project/account oversight and management.
Advocate client service requirements and “outside in” perspective.
Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
Support direct management in other business and operational development initiatives, as required
This role is a hybrid of sales engineering, engagement management, service delivery, operations and network engineering. You will be hands on and operational.
Qualifications
Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
Minimum of 5-8 years hands-on technical experience in one or more domains required
Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
Flawless oral and written communication skills a must
Strong organizational skills required
Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
In-depth experience and knowledge of business-driven technology solutions required
Passionate about their work, their company, and their career.
Absolute accountability: points to nobody but themselves for their success and their failures.
Experience in managed services strongly preferred
Functional knowledge of the below domains, with expertise in at least two, required.
Special consideration for generalist technology backgrounds.
Data Networking
Storage Management
UNIX Systems Administration (Solaris, Linux, AIX, etc.)
Windows Administration
Messaging Platforms
Database Administration / Architecture
Application Programming
Application Management
Datacenter management
IP Telephony
Technology Management Standards, such as ITIL, ISO, eSCM
Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
Network & System Security
Technology Business Management Principles
Formal project management training a plus
Business-case, proposal, and technical writing skills desired
Additional Information
Benefits
Competitive Base Salary
Medical Insurance, Dental Insurance and Vision Care
Life Insurance
Short Term and Long Term Disability Insurance
401(K) Plan
Flexible Spending Accounts: Health Care, Dependent Care, Transportation