Senior Technical Support Engineer
Conduit
At Conduit, we're building the crypto-native cloud platform that will scale Ethereum.
Crypto builders have been held back by a lack of onchain compute — without the ability to process a high volume of transactions quickly and cheaply, onchain apps and ecosystems can’t build high quality user experiences.
Rollups have emerged as the answer to this problem. Just as servers work together to scale compute in web2, so too can rollups scale onchain compute in web3. But building and operating your own rollup is difficult and time-consuming. That's where Conduit comes in.
As the rollup-native cloud platform, Conduit combines web2 engineering best-practices with web3 rollup technology to make it easy for anyone to launch and maintain their own chain. By making infrastructure simple and onchain compute abundant, similar to how AWS and GCP did for web2, we can unlock the next wave of innovation in the crypto ecosystem.
The Conduit platform has seen massive growth since going live in 2023. We run the largest chains in production, including Proof of Play, Zora, Aevo, and more. This translates to 200+ chains across mainnet and testnet and over $1B in total-value-locked (TVL). We're operating on the bleeding edge of crypto, co-evolving with our customers and integration partners, and pushing the limits of blockchain scalability and modularity.
This success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures — two of the best investors in the industry.
We’re an elite team that’s previously worked at Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and more. We’re headquartered in San Francisco, with team members all over the world.
We’re looking for ambitious, talented builders that want to help scale Ethereum and bring crypto compute to the masses. Join us!
About the Role
We’re looking for a Technical Support Engineer on the Solutions Team — someone eager to take ownership, solve problems end-to-end, and set the bar for how we support customers in the region.
In this role, you’ll be the first line of defense when customers run into issues, working closely with Engineering, Infrastructure, and Solutions to debug, resolve incidents, and keep systems running smoothly. You’ll dive deep into complex technical systems — spanning container orchestration, APIs, observability tooling, and rollup-specific infrastructure — while bringing a calm, systematic, and customer-focused mindset to every challenge.
What you’ll do
Troubleshoot and resolve technical issues raised by customers, across multiple infrastructure layers.
Partner with Engineering to escalate and resolve bugs, outages, or unexpected behavior in production.
Proactively monitor and flag potential issues before they impact customers.
Respond to urgent situations with clarity, empathy, and a methodical approach.
Improve our runbooks, tooling, and documentation to make support more efficient and scalable.
Feed insights from customer issues back to Product and Engineering to shape roadmap and UX improvements.
You’ll thrive in this role if you:
Have hands-on experience in technical support, infrastructure ops, or DevOps in a fast-paced B2B or cloud environment.
Are a self-starter who can thrive with autonomy and take initiative as the first regional hire.
Stay calm in high-stakes situations and enjoy solving complex technical problems.
Are comfortable with container orchestration (e.g. Kubernetes), storage/compute systems, APIs, and observability stacks.
Can write or read code snippets (Go, Solidity, or TypeScript preferred).
Understanding of L1s or rollup architectures.
Have built or contributed to support tooling and automation.
Communicate clearly, even under pressure, keeping customers informed and confident.
Enjoy working across teams and digging deep into how things really work under the hood.