At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
What are we looking for?
We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (windows) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Windows environments. As a Frontline engineer, you will serve as the final escalation point, working closely with frontline support, engineering, and product teams to ensure swift resolution of critical issues.
What will you do?
Key Responsibilities: Provide advanced technical support for SentinelOne agents installed on Windows endpoints.Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems.Collaborate with Level 1 & 2 support teams to handle escalated customer cases.Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.Stay updated on product changes, Windows OS internals, and threat landscape trends.Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.
What skills and knowledge should you bring?
Preferred Qualifications:
Why Us? India version
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.