Senior UX/ UI Designer

We're Printed.com, a leading and rapidly growing online printer in the UK. Our team lives and breathes print, design, and business growth, always striving to help our customers succeed with creative, forward-thinking solutions.

Role Overview

We’re looking for a Senior UX / UI Designer to play a key role in shaping the next phase of our digital experience, across our customer-facing ecommerce storefront, backend/ internal tools, and in close collaboration with our Brand and Marketing teams.

This is an end-to-end role with real influence: not just designing interfaces, but helping define how our products work, feel, and evolve. You'll ensure every interaction is simple, intuitive, and aligned with our brand. From concept to prototype, you'll use insight and evidence to create seamless and satisfying solutions that are visually consistent across all platforms.

This hands-on role is perfect for a creative problem-solver who combines user-centred thinking with a strong appreciation for design, and will appreciate being a centre of user-centric excellence and advice for a wider team of design professionals. This role is also a hybrid role, based in our Cramlington office Mondays and Tuesdays, with flexibility to work from home remaining 3 days a week.

Requirements

Key Responsibilities

User Insight & Research

·         Identify user needs, pain points, and behaviours using qualitative and quantitative methods.

·         Conduct or collaborate with Ecommerce on user testing sessions and feedback analysis.

·         Translate insights into actionable design improvements that enhance the customer journey.

UX Design & Prototyping

·         Create wireframes, journey flows, and prototypes (low to high fidelity) in Figma.

·         Design solutions that are both functional and visually consistent with brand guidelines.

·         Work closely with Design and Development to bring your concepts to life.

·         Maintain a high standard of UX/ UI across desktop, mobile, and emerging app environments.

Collaboration & Brand Consistency

·         Collaborate with the wider Design and Brand Marketing teams to ensure visual and experiential consistency across all customer touchpoints.

·         Run internal UX/UI workshops with key stakeholders to gather feedback and share insights.

·         Present design concepts and recommendations clearly to non-technical audiences.

Continuous Improvement

·         Stay up to date with UX trends, design systems, and accessibility standards.

·         Contribute to the development of a unified design system and shared component library.

·         Support ongoing optimisation of the customer journey through testing and iteration.

Requirements

·         Significant experience (5+ years) as a UX/ UI designer, ideally within ecommerce or SaaS background.  

·         Proven ability to create user journeys, wireframes, and prototypes (Figma / Miro).

·         A collaborative mindset and strong communication skills.

·         Confidence presenting and explaining design decisions to stakeholders.

·         Strong attention to detail, organisation, and time management.

·         Experience working in agile or cross-functional teams.

·         Strong portfolio that demonstrates your UX/ UI process, thinking, and outcomes.

·         Commercially aware, understanding how design impacts conversion, efficiency, and growth.

·         Experience conducting or facilitating user testing (preferred)

Benefits

·         25 days holiday plus 8 days bank holidays

·         Staff discounts & Friends and Family discounts

·         Cycle to work scheme and Home & Tech Scheme

·         Breakfast and drinks provided

·         Charity day per annum supported

·         Summer and Christmas Parties

·         Street food days

·         Access to Perkbox

·         Flexibility to work from home 3 days per week

·         Learning and development budget

·         Quarterly social events

·         Enhanced parental leave

·         Employee referral scheme