Senior Vice President, Operations
$280k - $320k USD
We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.
We're looking for a Senior Vice President, Operations at an exciting time - we've successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
WHAT YOU WILL BE GETTING INVOLVED IN:
This is one of the most critical roles in our company, and one of the most demanding. As SVP, Operations, you will own the performance and P&L of our core operational functions: scheduling and call center operations, revenue cycle management (RCM), interoperability and report delivery, and post-scan fulfillment. You will report directly to the COO and Co-Founder, serving as the senior operational leader responsible for building scalable, high-performance systems across a complex, multi-state healthcare organization operating within a tightly regulated environment.
You will oversee onshore teams and offshore BPO partners, manage critical radiology vendor relationships, and drive the transition toward an AI-augmented operating model. You are expected to continue our operations cost structure transformation while simultaneously scaling capacity to support rapid volume growth. This dual mandate, rebuilding and reinforcing the machine while it's running at full speed, is what defines the role.
This is not a role for someone looking for balance or comfort. The scope is broad, the pace is relentless, and the standard is elite. You will be expected to operate with intensity, own outcomes completely, and deliver consistently at a level that matches the ambition of the business.
As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:
Full P&L ownership of scheduling operations and call center functions, including oversight and performance management of key vendor partners and offshore BPO operations
Full P&L ownership of our RCM function, driving collections efficiency and optimizing the revenue cycle end to end
Full P&L ownership of our interoperability function, ensuring radiology reports are delivered on time and consistently meet SLA commitments. Own radiology partner performance
Full P&L ownership of post-scan fulfillment operations including bills and records delivery, ensuring downstream SLAs are met consistently
Drive transformative cost reduction across the full operational cost structure through process redesign, automation, vendor optimization, and workforce strategy
Design and evolve the structure of the Operations organization, deploying AI and automation to enhance team capability and reduce cost per transaction while maintaining or improving service levels
Build and implement workforce management systems to effectively schedule and manage a multi-state, dynamic, distributed workforce across onshore and offshore teams
Operate fluently within a complex healthcare regulatory environment, partnering closely with Legal to ensure compliance as operations scale across new states
Lead value chain mapping, process improvement, and continuous improvement (kaizen) initiatives across all operational functions
Build and maintain operational dashboards and predictive analytics covering unit economics, SLA performance, report turnaround times, and capacity planning by state and market to enable data-driven decision making
Partner closely with Product and Engineering to shape tooling and platform capabilities that drive operational leverage
Communicate operational performance, strategy, and investment needs to the executive team and board with clarity and precision
THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE:
Deep operational command. Within 90 days, you have a granular understanding of every operational workflow, its unit economics, its failure modes, and its improvement levers across every geography. You can speak to the details with the same fluency as any frontline team lead.
Transformative cost reduction in motion. You have not delivered incremental improvement. You have fundamentally re-engineered the cost structure of our operational delivery, with clear before/after metrics across scheduling, RCM, report delivery, and fulfillment, without degrading service quality or SLA adherence.
AI and automation roadmap in execution. You have identified, prioritized, and begun deploying AI and automation initiatives that enhance our operational capabilities, with at least two major workflows materially transformed and a clear multi-year roadmap for continued reduction in manual touch points.
Operational excellence and scalability. You have built robust operational playbooks and systems that position the company to scale efficiently, with clearly defined workflows, SLAs, and performance benchmarks across all operational functions.
Trusted operator and cultural leader. You are recognized across the company as someone who raises the bar. Frontline teams trust your judgment and feel heard. The executive team and board have full confidence in your command of the operation, your grasp of the data, and your ability to scale it.
WHAT YOU MIGHT BRING TO THE TABLE:
You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:
Proven track record of owning and scaling complex, multi-function operations with full P&L accountability in a high-growth environment
Deep expertise in at least two of: call center/scheduling operations, revenue cycle management, healthcare delivery operations, or post-scan fulfillment
Experience deploying AI, automation, and intelligent workflow tooling within operational environments, not just theorizing about it
Strong command of process improvement methodologies (value stream mapping, systems thinking, kaizen, lean, six sigma) with demonstrated results at scale
Exceptional workforce management capability, including experience building and managing distributed teams across onshore and offshore BPO operations
Comfort operating within complex healthcare regulatory frameworks, with practical understanding of compliance requirements in multi-state imaging or provider services environments
Product-minded orientation with the ability to partner effectively with engineering and product teams to shape operational tooling
Deeply analytical, with the instinct to ground decisions in unit economics, SLA data, and capacity models rather than intuition alone
Outstanding communication skills with the range to connect authentically with frontline team members and present with confidence to board-level audiences
High EQ, high output, and an uncompromising standard of execution
Healthcare experience is strongly preferred, particularly in imaging or adjacent verticals
Experience scaling operations across multiple states with varying regulatory and licensing requirements
A genuine appetite for hard work and the resilience to sustain high performance across a demanding, multi-faceted role
HOW WE WILL INTERVIEW YOU:
We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:
Introductory call/interview with Devin, our Senior Talent Partner. The call is via telephone and will last around 30 minutes.
Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.
All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we're mindful of your time and try to keep it as simple as possible.
Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
Offer!
BENEFITS:
We go beyond the basics with our benefits package. Here's what you can expect from us:
Salary range of $280,000 - $320,000 base, plus performance bonus and equity
401k
Healthcare, Vision and Dental
All the equipment needed for you to do your role effectively
Flexible working
Remote or hybrid working options
Personal Development budgets
18 days PTO plus public holidays
10 paid sick days
Inclusive policies designed by our team, for our team
Diversity at SCAN.COM
Scan.com is committed to eliminating discrimination and encouraging diversity within our team.
We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.