Service Coordinator

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team. 

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

As a Service Coordinator, you'll play a key operational role in connecting clients with the right supports and services to meet their needs.

Working closely with our Customer Support, Onboarding, Support Partner, Clinical, and Service Coordination teams, you'll bring each new client's care plan to life - coordinating service delivery, engaging quality providers, and ensuring a smooth activation of care.

You’ll be the connection point that makes care happen - coordinating services, engaging providers, and ensuring each client's supports are delivered seamlessly

To support our customers and keep operations running smoothly, we require flexibility to work within the following operating hours: Monday to Friday, 7:00am – 7:00pm, and Saturdays, 7:00am – 12:30pm. Full-time team members work 38 hours per week, with schedules rostered within these operating hours.

Key Responsibilities

Put People First 🫶🏼

People and relationships matter most.

Foster Freedom 🪁

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing 💖

Be fair, honest, open, ethical, and transparent.

Be Bold 💡

With a vision to imagine and create a brighter future.

Learn from industry experts, experienced leaders, and on-the-job opportunities. 

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. 

We’re a hybrid workplace, balancing time in the office with remote work.

Get one extra paid leave day per quarter for what makes you happy.

Acknowledge a significant day your way with family and friends. 

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. 

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!