Service Desk 3/SD3 (40196pho)
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Elixir and document creation.
2. Understanding of Desktop Support and Services.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
Qualifications
Mandatory Requirements/Time
1. 5 total years I.T experience.
2. 3 years of Elixir/document creation experience.
3. 3 years Unisys Enterprise Output Manager (EOM).
4. 5 Years Troubleshooting experience
5. 3 years experience documenting procedures and training on those procedures
Desired Skills/Time
• Certifications A+ series
• Certifications in Microsoft tools and technologies.
• ITIL Knowledge and ITSM Tools
Additional Information
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.