Service Desk Analyst - New Zealand (After Hours)
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68.
We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our Service Continuity team in New Zealand, someone who brings energy, accountability, and a genuine passion for helping people.
As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience.
The working hours for this role are 1pm-10:30pm NZDT.
Requirements
What You'll Do:
- Maintain service desk operations after hours, ensuring continuity of support overnight.
- Complete all onboarding and offboarding tasks, including user accounts, access, devices, and documentation, following defined standards and checklists.
- Respond to after-hours incidents and service interruptions, assess impact, and take appropriate first actions.
- Action or triage support requests that cannot wait until business hours.
- Escalate high-impact or urgent issues to on-call subject matter experts internally within CT.
- Monitor service desk queues to prevent overnight backlog and ensure a smooth transition to day teams.
- Log and update tickets clearly in ConnectWise, using standard templates and accurate impact statements.
- Provide clear and meaningful status updates to customers and internal teams during outages, delays, or extended work.
- The working hours for this position will be Monday-Friday 9:30am-6pm Perth Time.
What You’ll Bring:
- A positive, dependable attitude and a strong sense of responsibility.
- Comfort working fully remote and independently, with the discipline to stay focused without direct supervision.
- An understanding that teamwork still matters, even when working alone after hours.
- Clear written and verbal communication skills.
- The ability to stay calm and follow process during incidents or high-pressure situations.
- Willingness to escalate when required and ask for help when something is outside your scope.
- Attention to detail when documenting work and handing over to day teams.
- A genuine interest in starting or building a career in IT and learning on the job.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.