Service Manager - Live the Alpine Lifestlye Year Round
Traverse Alpine Group is excited to announce an opening for a passionate and driven Service Manager who embodies the Alpine lifestyle year-round. In this pivotal role, you will be instrumental in creating exceptional guest experiences across our diverse range of establishments. The ideal candidate will have a keen understanding of service excellence in a hospitality setting and be dedicated to fostering a culture of outstanding customer service.
As Service Manager, you will oversee daily operations, manage front-of-house staff, and ensure that every guest receives remarkable service. You’ll also play a key role in training and empowering staff to deliver an unforgettable experience that reflects the Traverse Alpine Group's commitment to quality and hospitality.
Responsibilities
- Manage and coordinate front-of-house operations across multiple venues.
- Uphold a high standard of customer service and train staff on service excellence.
- Address guest feedback and implement improvements based on their needs and preferences.
- Collaborate with management to streamline processes and enhance operational efficiency.
- Work closely with kitchen and bar teams to ensure a seamless dining experience.
- Monitor performance metrics and lead by example in embodying the Alpine lifestyle ethos.
- Organize and oversee staff schedules and training sessions.
Requirements
- Proven experience in a managerial role within the hospitality industry.
- Exceptional customer service skills and a passion for guest experiences.
- Strong leadership and interpersonal skills with the ability to inspire a team.
- Excellent problem-solving skills and the ability to handle guest complaints gracefully.
- Knowledge of operational standards and best practices in the hospitality sector.
- Flexible availability, including evenings, weekends, and holidays as needed.
- A genuine passion for Alpine culture and lifestyle.
Benefits
- A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environment
- Access to a range of learning development activites to encourage career progression
- Organised group outings and an epic annual staff party
- Access to company discounts accross all our venues
- In venue and company wide incentives
- Access to health and wellness programs and our Employee Assistance Program (EAP)
- Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills.
- Choose a seasonal role for winter or for the right staff we can offer a year-round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)