About Smart Working
At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.
Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.
Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
About the role
As a ServiceNow Platform Engineer, your primary focus will be on the design, configuration, optimisation, and ongoing evolution of the ServiceNow platform. This role is centred on ensuring the platform delivers real business value—supporting operational efficiency, automation, and scalable service management across the organisation.
You will work closely with technology, operations, and business stakeholders to understand requirements, translate them into effective ServiceNow solutions, and ensure the platform is configured and governed to a high standard. This is an excellent opportunity for someone who wants to specialise deeply in ServiceNow while operating in a complex, enterprise-scale environment.
Responsibilities
Own and contribute to the development, configuration, and optimisation of the ServiceNow platformDesign and implement ServiceNow solutions that support ITSM and wider enterprise workflowsCollaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurationsConfigure workflows, business rules, forms, UI policies, and integrations within ServiceNowSupport platform governance, best practices, and continuous improvement initiativesEnsure platform stability, performance, security, and maintainabilityAssist with upgrades, releases, and change management related to the ServiceNow platformProvide technical guidance and support to users and teams interacting with ServiceNowContribute to documentation and knowledge sharing around platform usage and standards
Requirements
Strong hands-on experience with the ServiceNow platform in a production environmentProven experience configuring and supporting ServiceNow modules (e.g. ITSM or related areas)Solid understanding of ServiceNow architecture, workflows, and configuration best practicesExperience translating business and operational requirements into ServiceNow solutionsComfortable working in a large, structured organisation with multiple stakeholdersStrong problem-solving skills and attention to detailClear communication skills, able to work with both technical and non-technical teams
Nice to Have
Experience with additional ServiceNow modules beyond core ITSMExposure to integrations between ServiceNow and third-party systemsExperience supporting ServiceNow in regulated or enterprise environmentsFamiliarity with ServiceNow upgrade cycles, release management, or platform governanceServiceNow certifications (e.g. CSA or module-specific certifications)
Benefits
Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)No Weekend Work: Real work-life balance, not just wordsDay 1 Benefits: Laptop and full medical insurance providedSupport That Matters:Mentorship, community, and forums where ideas are sharedTrue Belonging: A long-term career where your contributions are valued
At Smart Working, you’ll never be just another remote hire.
Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
If that sounds like your kind of place, we’d love to hear your story.
