ServiceNow Senior Software Engineer - Service Portal

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career 

We are hiring for an experienced Senior Service Portal Engineer who is excited about building great user experiences with cutting-edge front-end technologies, and ready to #RaiseTheBar on what is achievable. You will implement dynamic and responsive Service Portal solutions and end user interfaces on the ServiceNow platform for our global clients. If you are curious, look for challenges and opportunities and have the desire to bring new ideas to our customer solutions – then this position is for you! You will have the opportunity to refine the standard for Service Portal implementations and evolve the technology stack to build modern and awesome user experiences for our customers.

• Create mobile and web applications based on site maps, wireframes, and visual designs using standards compliant JavaScript, HTML5, and CSS3
• Participate in design review and client requirements sessions
• Collaborate with engagement managers and other developers to understand, estimate, prioritize, and implement requests for development and maintenance
• Code, debug, document, deploy, and maintain our products and software in a highly efficient and effective manner
• Maintain and modify existing applications

Your Impact

• Work collaboratively with our design and development teams to modify the Service Portal interface for clients
• Build and/or use multiple components
• Participate in problem analysis and system design as requested
• Gather customer requirements and specify functionalities
• Participate in the cost and time estimation process of projects
• Apply new technology and innovation to improve platform functionality on ServiceNow
• Deliver an outstanding experience for our customers

Your Experience

• 4+ years of experience as a ServiceNow Senior Software Engineer
• Hands on experience with ServiceNow Service Portal Applications (HTML, CSS, AngularJS, SASS, Bootstrap)
• Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
• Hands on experience with ServiceNow Application Development (Scoped Applications)
• Hands on implementation experience in 3rd Party Integrations Development (REST, SOAP, MID Servers, etc.)
• Experience interacting with REST APIs
• Exposure to design patterns
• Understanding of object-oriented and relational database design
• Educational and functional experience in Java or any object-oriented language and SQL programming

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.