Why work with YWCA Seattle King Snohomish?
YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.
We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!
What You'll Do
The Shelter Plus Care (S+C) Senior Manager provides leadership, oversight, and direction for Shelter Plus Care and related rental assistance programs operating under the Housing First model. Shelter Plus Care is a permanent supportive housing program that serves individuals with disabling conditions who are experiencing homelessness by providing rental assistance, individualized support, and connections to community-based services. Operated through HUD in partnership with local agencies, the program helps participants obtain and maintain stable housing while addressing barriers to long-term stability.
The Shelter Plus Care program operates with approximately $1.5 million in annual operating revenue and distributes approximately $6 million per year in rental assistance to roughly 340 Shelter Plus Care participants annually. The Senior Manager leads a team of six staff members providing leadership and ensuring high-quality service delivery, regulatory compliance, and strong cross-functional coordination.
This role oversees rental assistance program operations including SPC, LTLCHD, LTLD, Pathways Home PSH, and HOME-TBRA. The Senior Manager ensures timely and compliant processing of participant activities, supervises staff, manages workflow systems, and strengthens partnerships with community agencies, case managers, landlords, and internal departments.
This position advances YWCA’s mission of racial and social justice by ensuring equitable program operations and leadership. It includes a social justice component requiring critical thinking about how external systems impact participants, particularly through the lens of racism and intersections with poverty.
This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply.
Note: This role is fully onsite and requires consistent presence at the Everett Regional Office.
Expectations of your role:
Program Leadership & Strategic OversightProvide leadership and oversight of all Shelter Plus Care and related rental assistance programs.Lead departmental systems improvements, workflow management, compliance reviews, and process enhancements.Represent the program in client, landlord, program, and department meetings.Attend required compliance and operational trainings.Team Leadership & Staff ManagementLead, coach, and develop a team of six staff members through daily team support and regular one-on-one supervision.Participate in recruiting, onboarding, and staffing activities.Manage staff timesheets, personnel actions, and coordination with IT, Payroll, HR, and Accounting.Model YWCA’s Social Justice Initiative and champion racial and gender equity in leadership and operations.Regulatory Compliance & Quality AssuranceEnsure compliance with HUD, CoC, and all federal, state, and local regulations.Ensure monthly completion of annual and interim reviews required for rental assistance processing.Manage contracts, grant requirements, reporting, and external audits.Oversee Housing Quality Standards (HQS) inspections and compliance documentation.Oversee Partner Agency program compliance and conduct annual audits to ensure adherence to established bench mark standards.Responsible for managing Memoranda of Understanding (MOUs) and coordinating the preparation and processing of partner leverage letters as required.Provide support with annual program funding renewals.Financial & Contract ManagementMonitor program budgets and ensure responsible fiscal management and accurate financial reporting.Generate, reconcile, and submit monthly rental assistance drawdown reports in a timely manner.Systems, Data & Operational CoordinationMaintain and update program forms, workflows, and database systems in alignment with agency confidentiality policies.Serve as the main point of contact for YARDI database administration and submit help tickets as needed.Coordinate with internal departments and external partners to ensure timely reporting and data submission.
Must have's to be successful:
Bachelor’s degree in social services, public administration, or related field;OR
Equivalent combination of professional experience.Minimum of four years of progressively responsible experience in housing, rental assistance, or social services; supervisory experience required.Experience working with affordable housing programs, HUD regulations, and Housing First principles.Strong knowledge of rental assistance processing, compliance reporting, and database systems (YARDI preferred).Demonstrated commitment to racial and social justice and advancing equity in program operations.Valid Washington State driver’s license and insurable driving record.
Hours, Rate, and Benefits
Salary Rate: $88,000 annually Status: Full TimeFair Labor Standards Act (FLSA) Classification: Salaried, ExemptExcellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, paid time off and sick leave plans.At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically, after two years of employment, employees are eligible to participate in the YWCA Retirement Fund with a 14% employer contribution.
Physical Requirements
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.This position requires regular sitting, standing, and walking throughout the workday.Frequent use of computers, keyboard, and phone for extended periods.Ability to communicate effectively in person, virtually, and by telephone.Occasional lifting and carrying of up to 20 pounds (files, office materials, supplies).Ability to travel between program sites and attend meetings in the community as needed.Ability to navigate program sites, including stairs and multi-level buildings, as applicable.Work is primarily performed in an office setting within a supportive housing environment.The role interacts regularly with individuals experiencing homelessness, mental health conditions, substance use disorders, or other barriers to housing stability.The position requires consistent onsite presence at the Everett Regional Office.*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%
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YWCA encourages applicants with a variety of experiences to apply!
At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of
secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.
Equal Opportunity Employment
For more information
Contact us at
careers@ywcaworks.org with any questions or if you need accommodation for your application.
