Software Architect

Company Overview:

At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.

To enhance our team we are seeking an experienced  Software Architect who can set the long-term technical vision for a platform used by 11M+ users—while staying deeply connected to the code. In this role, you’ll shape the architecture of Panopto’s high‑scale video platform, guide engineering teams through complex technical challenges, and ensure our systems remain reliable, scalable, and modern.

Position Summary:

In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.

As a Software Architect at Panopto, you are a principal technical authority responsible for the design, integrity, and evolution of the core platform that supports over 11 million users. You own the long-term technical vision, bridging the gap between high-level business objectives and robust, scalable engineering execution. 

This is not a theoretical role. We believe the best architectural decisions are made by those who are deeply connected to the codebase and the challenges of the teams using it. You will be expected to remain hands-on, actively collaborating with feature teams to implement architectural patterns, conduct design reviews, and troubleshoot critical system bottlenecks. You will bridge the gap between high-level vision and day-to-day engineering execution, ensuring that our architectural strategies are pragmatic, maintainable, and delivered through direct partnership with our developers.

You will work across teams to resolve critical architectural challenges, champion engineering excellence, and mentor senior technical staff, ensuring our video knowledge management platform remains the global leader. You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft.

In this role, you will have the opportunity to…

• Architectural North Star: Define and drive the long-term technical roadmap, replacing "activity" with high-impact architectural patterns that reduce technical debt and accelerate development velocity.

• Engineering Excellence: Act as the final word on systems design, ensuring our AWS-based infrastructure is performant, secure (ISO 27001), and cost-effective.

• Clarity Over Complexity: Translate complex product requirements into elegant technical designs that feature teams can implement with minimal friction.

• Elevate the Craft: Partner directly with feature teams to conduct design reviews and troubleshoot bottlenecks, raising the bar for code quality across the department.

• Strategic Influence: Act as a trusted advisor to the CTO and Product leadership, explaining technical trade-offs through the lens of customer impact and business growth.

How We Thrive:

You’ll work with a team of talented engineers with a variety of areas of expertise, from devops to design, architecture to accessibility. The team’s experience level ranges from seasoned developers with well over a decade in industry to junior developers and contractors who are growing their roles and impact.

• Mastery of Scale: You have 12+ years of experience designing and evolving complex, distributed systems that handle massive scale.

• Cloud Native Expertise: Deep proficiency in AWS (or similar), CI/CD pipelines, and high-scale backend services.

• Full-Stack Fluency: You are dangerous in modern languages (C#, Python, or Java) and understand the nuances of modern web standards (React/TypeScript).

• Outcome-Oriented: You don't just "design"; you deliver. You have a track record of modernizing legacy codebases while maintaining system stability.

• Authentic Leadership: You lead through influence and technical merit, not title. You are a lifelong learner who invests in the growth of those around you.

• Proven Leadership: Previous experience in a formal Technical Lead or Architect role where you successfully steered high-level technical strategy.

• Architecture at Scale: Deep expertise in architecting high-availability enterprise systems that thrive under heavy load. You have a proven track record of modernizing legacy frameworks to unlock interoperability and accelerate Panopto’s innovation pipeline.

• Security & Compliance Champion: Familiarity with implementing ISO 27001 and TX-RAMP standards within production environments, ensuring our users' data is always protected.

• Inclusive Design: A commitment to accessibility (WCAG) and experience creating inclusive, user-centric interfaces that ensure learning is available to everyone.

• Within 6 Months: Integration and Audit. You will have moved beyond learning the stack to becoming a strategic contributor. After conducting a deep dive into our codebase and AWS infrastructure, you will have identified the top three architectural bottlenecks that hinder our Clarity Over Complexity goal. By this stage, you’ll have proposed a roadmap to resolve these hurdles, ensuring our systems are as elegant as the user experiences they support.

• Within 1 Year: First Measurable Impact on Scalability. You will lead the architectural design for a mission-critical feature or system modernization project. Success here isn’t just a "launch"—it is achieving full alignment between Engineering and Product, ensuring that our technical choices directly empower our customers to share knowledge effortlessly. You will have successfully moved the needle on a core performance metric (e.g., latency reduction or cost-to-serve).

• Your Legacy: Full Ownership of Technical Excellence. As the primary authority for Panopto's technical vision, you will have built a world-class environment where "Elevating the Craft" is the daily standard. Your legacy will be measured by two north-star results: a system that remains resilient under global demand and a developer experience so streamlined that deployment velocity becomes a competitive advantage for the company.

Join Panopto where your architecture isn't just a diagram—it's the backbone of how 11 million people learn. You’ll have the autonomy of a startup architect with the massive data and scale challenges of a global leader. If you believe the best systems are built on simple elegance and shared wisdom, this is where you’ll do your best work.

Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tipsfrom our team. 

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: 

Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Our people and culture

Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer.

We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.