Solutions Engineer II
Brief summary of role:
We are hiring a Solutions Engineer to spearhead the pre-sales and customer success efforts for OpenSpace's cloud-based software solutions, driving successful customer acquisition, onboarding, satisfaction, and product adoption, while effectively balancing both in-person and remote work responsibilities.
What you will be doing:
- Collaborate with Account Executives to drive complex sales cycles and customer onboarding ensuring seamless onboarding for new customers
- Conduct thorough discovery processes to identify customer pain points and align OpenSpace's solutions with their specific business objectives and technical requirements.
- Effectively communicate OpenSpace's differentiated value proposition through engaging presentations and demonstrations that showcase the company's unique capabilities
- Provide expert guidance to customers throughout the evaluation process, ensuring OpenSpace's solutions meet their critical business needs
- Act as the first line of defense for technical pre-sales activities, including RFP/RFI/RFQ responses, conducting product demonstrations, and overseeing pre-sales onboardings
- Analyze competitive landscape to identify opportunities for differentiation and proactively introduce OpenSpace's latest product features and enhancements to existing customers
- Cultivate lasting relationships with customers by actively engaging with them, understanding their needs, addressing concerns, and gathering feedback to continuously improve their experience
What we are looking for:
- Bachelor's degree in Architecture, Construction Engineering, or a related field 6+ years of experience in a technical sales or customer success role
- Proven track record of successfully closing deals and managing customer relationships in a hybrid work setting In-depth understanding of cloud-based software solutions, particularly in the construction industry, encompassing both in-person and remote usage scenarios
- Strong grasp of construction industry terminology and processes Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong problem-solving and troubleshooting skills and effective project management skills
- Ability to build and maintain strong customer relationships, fostering meaningful connections with customers in both in-person and virtual interactions
- Ability to work independently and as part of a team, effectively collaborating with colleagues and clients
OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.