Sommelier, Castello di Casole, A Belmond Hotel, Tuscany

The ideal candidate is willing to provide excellent and personalized guest experiences, he / she should have exceptional taste and exemplary customer service skills. The sommelier is responsible for the selection of wines and their service throughout the Food and Beverage operation, including banqueting. 

Main duties & responsibilities: 

• Anticipate guests needs and handle guest complaints, providing an excellent and personalized guest experience according to our service standards; 

• Cooperate with the Restaurant Manager for staff development; 
• Inventory and requisitions: assist in monitoring stock levels and ordering replacement deliveries. Avoid any waste and capable to control beverage margins; 

• Cooperate with the bar manager to establish the wine selection to use;

• Compliance with health and safety regulations; 

• Fully responsible for Banqueting wine orders and consumptions. 

Requirements

• Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviours to enhance understanding. Share information across the business in a timely manner to inform better decisions. 

• Emotional intelligence: take on challenges in a confident manner and use emotional skills to identify problems and resolve them. Seek feedback about own performance to enhance self-awareness. Coach the team to improve how their behaviors impact others. 

• Collaboration: be a role model for teamwork, and proactively go out of one’s way to help others. Share successes and credits with the team. Actively develop team members and hold themselves and others accountable. 

• Drive results: set clear goals and expectations and maximize resource allocation to achieve those. Measure, report and communicate business results to the broader team including but not limited to financial, guest satisfaction and employee engagement results. 

• Adaptability: demonstrate a forward thinking ability, whilst anticipating the implications and consequences of new information. Lead change programmers through the business and the team. Efficiently priorities and handle multiple demands and tasks. 

• Be able to advice about best selling prices and keen to regularly review them according to Restaurant manager and Purchasing manager instructions. 

Requirments:

• Experience within the same role in deluxe hotel or restaurant 
• Fluent in Italian and English, third language preferred 
• Professional knowledge of Italian cuisine and Italian & International wines 
• Exceptional customer service skills 

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (2026)  
• Learning & development activities  

• Career opportunities within our Hotels cluster  

• Stay in wonderful staff house in Hotel with swimming pool  for non resident
• Staff canteen
  

About Us:   

A former 10th century castle, the 39 suites of Castello di Casole retain the ambience of a private country house. It is a gateway to rolling hills, olive groves, and vineyards, as well as Tuscan towns Siena, Florence, and San Gimignano. The hotel is rooted in its agricultural past, displaying Etruscan artifacts found across its 3,200 acres. Its cuisine celebrates its surroundings, with a farm-to-table concept and a focus on simple, fresh produce. Expansive gardens are complemented by an infinity pool and a spa housed in the former wine cellar. Two private villas reflect Tuscan tradition. Guests are invited to take in the landscape with activities ranging from stargazing and hiking to wine tasting and truffle hunting. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. 

    The Belmond & LVMH Family:   

Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.