Specialist, Account Management - GrabFood
Get to Know the Team
We are a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience. The team is involved in different aspects, including partnerships with restaurants, logistics for delivery, customer service, and marketing.
Get to Know the Role
You will manage and experience establishing communication and engagement with prospects with our SMB merchants (restaurant partners), ensuring their success on the GrabFood platform.
You will report to Account Management Lead, GrabFood.
You will work onsite at PVI Building, Hanoi.
The Critical Tasks You Will Perform
- Be a primary contact for assigned SMB restaurant partners, providing guidance to promote their performance on the GrabFood platform.
- Analyze account performance data and develop strategies to increase order volume, customer satisfaction, and overall revenue.
- Conduct regular check-ins and meetings with SMB restaurant partners to address concerns, share insights, and identify growth opportunities.
- Weekly go see the offline restaurant to explore about market intelligence, competitor review, on-ground activities.
- Collaborate with other teams including MKT, Planning, Ops, Drivers to resolve issues and implement new projects that enhance the GrabFood experience for both restaurants and customers.
- Monitor industry trends and competitor activities to provide valuable insights to restaurant partners and team members.
- Develop relationships with main decision-makers within assigned accounts.
- Present monthly and quarterly performance reports and recommendations to both our teams and restaurant partners.
Qualifications
What Essential Skills You Will Need
- Bachelor's degree in Business Administration, Commercial, or related field in Account Management
- Minimum of 1 year of experience in account management or a related role in the food delivery or e-commerce industry
- Experience establishing communication and engagement with prospects
- Experience digging into prospects' pain points and validating the issues they're facing at all levels
- Demonstrated project management skills
- Experience balancing multiple sales opportunities simultaneously
- Knowledge of food delivery industry trends and best practices
- Understanding of local food culture and preferences in Ho Chi Minh, Vietnam
- Fluency in Vietnamese and English, both written and spoken
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.