Sr. HR Generalist
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
We’re looking for an HR Generalist to work in a hybrid role that blends HR Business Partnership and People Operations support for our subsidiary pharmacy locations across multiple states.
This individual will act as the face of OpenLoop Health HR within assigned pharmacies, serving as the first point of contact for managers and employees while ensuring compliance, consistency, and a strong employee experience. You’ll partner closely with the People Operations team and will be the go-to HR resource for day-to-day business needs within the pharmacies.
This role requires comfort operating independently, building strong on-site relationships, and traveling to pharmacy locations as needed.
What You'll Do
HR Business Partnership
Act as the primary HR contact for assigned subsidiary pharmacies across multiple states.
Provide hands-on support and guidance to pharmacy leaders on employee relations, performance management, policy interpretation, and day-to-day HR matters.
Ensure compliance with federal, state, and local employment laws, particularly across multi-state environments.
Support investigations, documentation, corrective actions, and sensitive employee matters
Coach managers on best practices related to hiring, performance conversations, documentation, and employee engagement.
Act as a trusted resource for employees, addressing questions and concerns in a timely, professional manner.
People Operations & Employee Lifecycle Support
Support onboarding and offboarding processes, ensuring a seamless and compliant experience for pharmacy employees.
Provide on-site support when needed for key initiatives such as Open Enrollment, benefits rollouts, organizational changes, or other corporate programs.
Assist with employee data changes, job changes, leave coordination, and other lifecycle events in partnership with Corporate HR Operations.
Help ensure accurate documentation, personnel records, and system updates.
Support workforce changes, restructures, and other transitions with clear communication and operational execution.
Travel Requirements
Regular travel to subsidiary pharmacy locations across multiple states is required.
Who You Are
3–6 years of progressive HR Generalist or HR Business Partner experience.
Strong working knowledge of U.S. employment law, particularly in multi-state environments.
Experience supporting frontline or operational distributed or multi-site workforces.
Demonstrated ability to manage employee relations matters with sound judgment and discretion.
Comfortable working independently while partnering closely with a centralized HR team. Prior pharmacy, healthcare, retail healthcare, or comparable regulated industry experience preferred
Experience with Rippling HRIS and/or Workday.
Confident communicator who can navigate difficult conversations professionally.
Highly organized with strong follow-through and documentation discipline.
Practical, solutions-oriented, and comfortable balancing compliance with operational needs.
Willing and able to travel as needed to support the business.
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.