Sr. Manager, Account Management (Digital Vendors)

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

This role is a critical driver of Redox’s recurring revenue growth. The Senior Manager of Technical Account Management is responsible for ensuring that customer adoption of the Redox platform translates directly into revenue retention, expansion, and long-term account growth.

The TAM organization is central to Redox’s commercial strategy. As healthcare interoperability needs evolve, this team moves beyond reactive technical enablement and operates as a strategic, revenue-oriented account management function. The focus is on building predictable renewal performance, identifying expansion opportunities, and increasing the lifetime value of Redox’s enterprise customer base.

As Senior Manager, you will lead a team of Technical Account Managers who own the post-sale commercial health of accounts. You will set strategy, operating cadence, and performance expectations for how the team manages the pipeline across renewals and expansion. Your success will be measured by your team’s ability to drive Net Revenue Retention, expansion ARR, and forecasting accuracy.

You will use your healthcare and EHR expertise not only to guide technical execution, but to proactively identify where customers can expand their use of Redox through additional integrations, workflows, and solutions that directly increase contract value.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Thank you for your interest in Redox!

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