Sr. Manager, Patient Support Services
Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
About the Role
The Sr. Manager, Patient Support Services, will report to the Executive Director Contracting and Patient Services, and be responsible for executing defined patient access and reimbursement strategies in multiple therapeutic areas. This person will be a problem solver and collaborate to remove access and affordability hurdles for patients on Azurity products, through partnership with internal and external stakeholders. Responsibilities include ensuring understanding of reimbursement process, co-pay and affordability solutions, PAP/Free goods program, field reimbursement services, and patient support services in general.
The Sr. Manager, Reimbursement and Patient Support, will be self-directed and manage day-to-day patient access and support operations. Duties will include overseeing assigned vendors, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving/monitor potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal and regulatory requirements are being met. The Sr. Manager will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training, and others as needed.
Key Responsibilities
- Independently lead day-to-day operations of assigned patient access and affordability programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements.
- Lead execution of affordability strategies in alignment with brand strategic imperatives and financial goals
- Manage the implementation and ongoing operations of co-pay, PAP, and cash programs finding opportunities for program enhancements and optimization.
- Manage assigned vendor relationships: Anticipate and address program challenges sa the vendor account manager. Work closely with vendor to track and meet or exceed all program KPIs
- Ensure that accurate and timely reporting of key data. Develop, distribute, and present summary reports to key colleagues on a regular basis.
- Lead regular business reviews in partnership with to present trends in the program.
- Manage resolution of customer issues
- Collaborate with marketing and sales to ensure pull through of Patient Affordability solutions
- Keep abreast of ever-changing market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other patient affordability solutions as needed.
Required Skills and Experience
- BA/BS degree
- 5+ years of experience designing and executing patient affordability programs within pharmaceutical manufacturing with an emphasis on PAP, copay, and cash programs.
- Ability to prioritize and complete high volume and velocity of workload and projects.
- Demonstrated depth with reimbursement support services and hubs
- Familiarity with buy and bill process
- Anticipate and address challenges to ensure smooth operations of patient access and affordability services
- Ability to work cross-functionally as needed to achieve desired results
- Ability to solve problems quickly and efficiently in a collaborative manner
- Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
- Excellent interpersonal and communication skills.
Preferred Qualifications
- 10+ years working in patient support functions within a US organization, with an understanding of Payor agreements.
- Has an understanding of regulations surrounding Patient support programs
- Understanding Gross to net analysis
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Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit for long periods of time
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; talk and/or hear
- May occasionally climb stairs and/or ride elevators
- The employee must occasionally lift and/or move up to 25 pounds
- Employee must be able to manipulate keyboard, operate a telephone and hand-held devices
- Other miscellaneous job duties as required
Benefits We Offer:
- Unlock Your Earning Potential: Join our team and be rewarded with a competitive compensation package, including an annual bonus based on company performance, that recognizes your exceptional talent.
- Sales - In lieu of annual bonuses, we offer an Incentive compensation program that allows you to earn more - even over plan.
- Fuel Your Success: *Sales Only* - We understand the value of your hard work and provide a car reimbursement program and gas card for both business and personal use as part of our commitment to supporting you.
- Comprehensive Health Coverage: We value your well-being and offer excellent medical, dental, vision, and prescription coverage to ensure you and your family are always taken care of.
- Flexibility for Your Lifestyle: Achieve work-life balance with our hybrid work model, allowing you to work two days from home and three days in the office. *Excludes Sales, Manufacturing, and some Operations positions*
- Invest in Your Future: Our Retirement Savings Plan (401K) is designed to help you secure a comfortable retirement by matching dollar for dollar up to 5%.
- Time Off That Counts: Take advantage of our generous time off policy, which offers up to 15 vacation days annually + rollover (up to 40 hours) as well as five sick/wellness days. For new employees, vacation accrual will be prorated based on your start date.
- Meaningful Time with Your Loved Ones: We close between Christmas and New Year’s to give you an extra week off to spend quality time with your family and recharge.
- Enjoy the Holidays: Over the course of the year, Azurity recognizes 13 holidays.
- Invest in Your Education: We support your professional growth with tuition reimbursement for undergraduate and graduate level courses or certifications.
- Recognize and Be Recognized: Our Azurity High Five peer recognition platform allows you to celebrate your colleagues' accomplishments and receive recognition for your own outstanding work.
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