Sr Product Manager - (Integrated Care)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Senior Product Manager (Integrated Care) is responsible for leading the strategy and execution of applications and services that enable high-quality, coordinated, and cost-effective care settings.

This role owns the development and delivery of EHR-integrated functionality and wraparound services that support provider success in value-based arrangements, including care planning, risk stratification, quality tracking, and interdisciplinary coordination.

You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You are a collaborative leader who ensures successful outcomes for our customers, while optimizing time to value and increasing ROI.

You foster a growth mindset culture and suggest ideas for continuous improvement across products and processes. You are comfortable evangelizing your strategy and roadmap to executive stakeholders and externally with customers and partners as needed.  

Reporting into the Director, Product Management 

•Conduct in-depth analysis for orders and tasks management and associate service documentation solutions.

•Track in-market adoption and success of production solutions.

•Stay abreast of changing customer needs and industry trends.

•Monitor secondary research and market data.

•Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.

•Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.

•Understand the broader product portfolio and how solutions work together to create value for customers.

•Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.

•Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.

•Collect and summarize customer feedback to drive satisfaction and adoption.

•Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.

•Maintaining performance standards if working remotely (where applicable)

•Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.

•Participate in industry events, and lead customer and partner facing engagements as a product expert.

•Inspire, energize, and motivate cross-functional teams.

•5-7 years working in Product management, preferably in the healthcare space.

•Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred

•Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience. 

•Proven track record managing commercial software products through the entire product lifecycle at an experienced level

•Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.

•Proven ability influencing stakeholders, executing product priorities, and driving business results.

•Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.

•Strong oral, written, and listening communication skills with internal and external stakeholders.

•Solid understanding of Agile and Design Thinking methodologies. 

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Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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