Sr.Consultant - Observability & Reliability Engineering
About The Role
We are seeking a skilled Software Developer to join our Middleware Reliability Engineering team. In this role, you will be responsible for enhancing our observability strategy across our middleware infrastructure, helping us maintain Always On availability for critical payment systems. You'll work with a global team to implement modern monitoring solutions, integrate with AI ML frameworks, and drive automation initiatives that ensure exceptional reliability and performance of our middleware services.
What You'll Do
Observability Transformation: Lead the review and enhancement of our observability strategy for the middleware portfolio, integrating with Prometheus, Grafana, and Splunk to ensure comprehensive coverage and effectiveness
Migration Support: Play a key role in our migration from Splunk to ELK stack, ensuring seamless transition and improved functionality
AI ML Integration: Develop and maintain integrations with internal AI ML frameworks to enhance operational support and incident response
OTEL Implementation: Evaluate opportunities and implement OpenTelemetry (OTEL) across our middleware stack
Cloud Observability: Design and implement observability strategies for middleware products deployed on public cloud platforms (AWS, Azure, GCP)
Technology Mastery: Develop deep expertise in our middleware technologies, including webservers, application servers, Hazelcast, and IBM DataPower
Automation Development: Identify and implement automation opportunities using Python to streamline operations and enhance reliability
24x7 Support: Participate in on-call rotations to provide critical support for middleware infrastructure, troubleshooting complex issues in production environments
Why You'll Love It
Impact: Your work will directly contribute to the reliability of systems processing billions of transactions globally
Innovation: Opportunity to implement cutting-edge observability solutions and AI ML integrations
Growth: Continuous learning environment with exposure to diverse technologies and cloud platforms
Collaboration: Work with talented engineers in a collaborative, inclusive team environment
Flexibility: Hybrid work model with a balance of remote and office-based collaboration
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Required Qualifications:
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications:
- 8+ years of experience working with Observability solutions (Prometheus, Grafana, Splunk, ELK)
- Strong Python/Java/Go coding/scripting experience for developing automation tools and integrations
- Experience in Infrastructure architectural development for reliability, observability and stability
- Working knowledge of middleware products (e.g., Tomcat, Apache, JBoss, Hazelcast, IBM DataPower)
- Experience with monitoring and logging infrastructure design and implementation
- Familiarity with public cloud platforms (AWS, Azure, GCP) and their monitoring capabilities
- Understanding of infrastructure-as-code principles using tools like Terraform or Ansible
- Experience with CI CD pipelines and practice
- Experience with OpenTelemetry (OTEL) implementation
- Knowledge of AI/ML integration for operational tooling
- Experience with containerization technologies (Docker, Kubernetes)
- Strong expertise in Site Reliability Engineering(SRE) principles(SLO/SLI/SLA/MTTR/MTTD)
- Experience with middleware performance tuning and optimization
- Understanding of security best practices for Infra/Applications and Middleware products
The Skills You Bring
- Problem-Solving Excellence: You possess exceptional analytical abilities to quickly identify and resolve complex technical issues, with a focus on root cause analysis and permanent solutions
- Automation Mindset: You're passionate about automating repetitive tasks and creating scalable solutions
- Continuous Learning: You thrive on learning new technologies and transferring knowledge to others
- Collaborative Approach: You work effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders
- Operational Focus: You understand the importance of reliability and performance in production environments
- Adaptability: You're comfortable working in a dynamic environment and can prioritize multiple tasks effectively
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.