Staff Product Operations Manager

About the team & opportunity 

This is an exciting opportunity to take on a high visibility role in delivering against Calendly’s most important business outcomes, and will also be an opportunity to set the standard for operational excellence at Calendly. We are looking for a dynamic and strategic contributor who can influence stakeholders across the organization, drive cross-functional alignment, and lead through influence to deliver on a portfolio of high-impact, high-complexity programs and projects. 

This role reports to the Senior Director of Product Operations. 

A day in the life of a Staff Product Operations Manager at Calendly

As a Staff Product Operations Manager,  you will manage a portfolio of R&D programs and projects, ensuring that all aspects of the program are well defined and aligned – from setting program-level objectives and success metrics to driving alignment around scope, timelines, and dependencies; and actively managing and triaging ongoing risks and decisions to remove obstacles and impediments along the way. You may also launch and oversee core PDLC initiatives that span the R&D organization.

On a typical day, you will be working on: 

• Leading end-to-end delivery of a portfolio of strategic programs and projects from problem space definition to customer impact – including defining program-level OKRs, scope, resourcing requirements, milestone timelines, dependency management, risk mitigation, decision making, progress/impact tracking, health metrics, etc.
• Partnering with leadership and cross-functional stakeholders across the organization to surface underlying needs and desired outcomes, anticipate and remove obstacles, and drive progress through clear problem framing and decision-making facilitation.
• Establishing (and modeling) the standard for the Product Operations craft at Calendly – including establishing best practices for planning, prioritization, execution, governance, data-driven decision making, etc.
• Improving cross-functional collaboration and communication by creating shared understanding and alignment, and serving as a leader to the team as we navigate uncertainty and change.
• Identifying organizational problems and opportunities, then defining and leading the programs, processes, and tools needed to help the organization operate effectively and achieve its goals.

What do we need from you?

• 10+ years of product operations or direct program management experience managing high-complexity, high-visibility, high-impact enterprise-wide programs

Candidates located in San Francisco are highly preferred; this role requires frequent travel to San Francisco for the first 6-12 months (up to 2-3 times a month for several days at a time)

• Demonstrated ability in leading programs across a wide range of business and technology-related topics from problem space definition to customer impact (bonus: strong understanding of SaaS technologies, Product Development Lifecycles or demonstrated ability to collaborate with engineering teams on complex technology programs)
• The ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders
• Exceptional leadership and communications skills; proven ability to influence without authority, build trust, manage complexity and drive business results
• Demonstrated experience managing programs in a remote-first environment, with familiarity applying change management practices to drive adoption; strong command of collaboration tooling administration and enablement (e.g., Jira, Confluence, automation workflows)
• B.A. in a business or technical field; M.B.A., P.M.P, or comparable certification a plus
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.