Store Manager Harrods - London
STORE MANAGER @HARRODS - LONDON
Max Mara Fashion Group is seeking a Store Manager for one of its corners in Harrods, London.
We are looking for a dynamic, results-driven professional with solid experience as a Store Manager in department stores or within structured and international retail organizations, ideally in the fashion and/or luxury retail sector. The ideal candidate combines strong leadership skills, a passion for fashion, and a sharp customer focus.
KEY RESPONSIBILITIES
- Oversee all daily operations of the corner, ensuring maximum operational efficiency and delivering an exceptional customer experience.
- Implement visual merchandising guidelines and optimize product presentation to drive sales and reflect the Group's brand standards.
- Build lasting relationships with clients, providing personalized styling advice and tailored service.
- Monitor sales performance and KPIs, proposing commercial actions to achieve the corner's targets.
- Act as the main point of contact between the corner and central corporate departments (Retail, Buying, Visual Merchandising, etc.).
- Lead, coach, and motivate the store team, fostering a positive and collaborative work environment.
- Manage staffing needs, including scheduling, holidays, training, conflict resolution, and team development.
- Uphold the Group's values and brand identity, ensuring a consistently high level of service and presentation.
IDEAL CANDIDATE PROFILE
- Passion for fashion and the luxury industry, with a strong understanding of department store dynamics.
- Proven leadership and team management experience.
- Previous experience within a department store — ideally Harrods or a comparable luxury retail environment — is highly desirable.
- Proficient in using digital tools and technology to enhance the customer shopping experience.
- Excellent customer service skills with a proactive, solution-driven approach.
- Ability to manage and develop teams effectively, while maintaining a collaborative spirit.
- Fluency in English is essential; Italian is a plus.
- Flexible, motivated, and goal-oriented with a drive for success.
ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
Passion, commitment, and tradition have created a unique fashion style:
9 brands
60+ collections per season
14,000,000+ items sold per year
105 countries in the world
2,500+ mono-brand stores
10,000+ multi-brand stores
27 languages spoken
5,500+ collaborators worldwide
Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.