Store Manager (Hong Kong)
We are looking for a passionate and dedicated individual to lead our team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.
Main Accountabilities
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and turn them into individual actions and objectives
- Analyse available sales reports and data to determine the needs of the business and set business strategies
- Ensure staff is trained in all areas of appropriate POS usage and maintenance
- Understand and properly execute all management POS functions
- Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
- Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
- Maintain boutique image according to the brand's standards
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Client Experience & Development
- Ensure all associates provide the highest level of customer service
- Manage client database and utilize information to increase sales and client contact
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Resolve all client problems and complaints quickly and effectively
- Manage all special events inclusive of collection previews, client events, sale events, etc.
- Empower associates to make decisions in the customer's best interest that also support the company's philosophy
Team Management & Development
- Identify and recruit new talents, build and retain a high performing team
- Lead by example demonstrating passion towards APM MONACO, know our brand's products, mission and value
- Conduct in-store training, one-on-one coaching and team meetings
- Build individual objectives and development plans
- Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
- Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary
Requirements
- Management and leadership skills
- Business acumen
- Strategic thinking
- Client intelligence
- Reactive, flexible and open-minded
- Fluency in English and Mandarin
Benefits
Why Join APM?
- Global, Dynamic Team: Diverse and energetic workforce.
- Growth Opportunities: We support your professional development.
- Collaborative Culture: Teamwork and open communication.
- Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
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