Strategic Account Director
$154k - $172k USD
The Company
Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.
As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.
Join us in our mission to transform the healthcare staffing industry and improve patient lives!
The Role
Medely partners with some of the largest corporate-owned healthcare systems in the U.S., representing millions in annual revenue and dozens - sometimes hundreds - of facilities under a single corporate umbrella. These partnerships require disciplined executive ownership, operational precision, and proactive risk management.
The Strategic Account Director (SAD) is the single accountable executive owner for a curated portfolio of Medely’s most strategic enterprise systems. This role is responsible for protecting and expanding Net Revenue Retention (NRR), driving system-level adoption and reliability, and ensuring long-term enterprise partnership health.
This is an individual contributor role. You will lead through influence, quarterbacking a cross-functional “Account Pod” (Account Managers, Operations, Product, RevOps). You will act as the accountable owner for enterprise outcomes, translating client priorities into internal execution and internal strategy into client-facing value.
Compensation: $154,000 - $172,000 OTE (base + commission at plan).
What You’ll Own
Net Revenue Retention (NRR) and all renewal outcomes on assigned accounts
Executive Relationships with customers across procurement, operations, finance, and regional leadership (building multi-threaded executive trust)
System-level Usage Stability and Reliability across dozens to hundreds of facilities
Cross-Functional Alignment (Internal Orchestration) across Sales, Operations, Product, and RevOps to remove internal friction
Proactive Mitigation (3-6 month early warning and intervention)
Why This Role Exists
As Medely expands its footprint within large, corporate-owned healthcare systems, enterprise partnerships have grown in scale, complexity, and revenue concentration. These accounts now require dedicated executive ownership to ensure long-term retention, system-wide alignment, and proactive risk management.
The Strategic Account Director role was created to provide centralized, accountable leadership across Medely’s most strategic enterprise systems - ensuring predictable renewals, deep executive relationships, and measurable system-wide performance.
The Impact You'll Make
Strategic Value Architecture & Retention
Own the renewal strategy starting nine months in advance, ensuring predictable, value-driven renewals
Lead quarterly and annual Executive Business Reviews (not sales QBRs) focused on overall partnership health, value realization, and a 12–18 month Evolution Roadmap
Translate internal product and finance updates into a strategic value narrative for the client
Operational Performance & Adoption
Monitor facility-level adoption, usage trends, and early intervention when usage drops (not just at renewal)
Lead escalations for high-impact facilities and enterprise stakeholders, coordinating solutions with appropriate teams
Drive consistency and standard operating expectations across enterprise regions
Quarterback feedback and root-cause reviews on key service metrics: Fill Rate, Time-to-Fill, and Reliability by role
Who You Are:
8+ years in enterprise account leadership or strategic partnerships
Proven track record managing complex, multi-stakeholder enterprise systems
Demonstrated renewal ownership and revenue retention success
Executive presence and ability to influence without authority
Highly organized, strategic, and operationally minded
Why Medely: Benefits & Perks
Competitive Compensation: Based on experience and performance
Long-term Incentives: 401k
Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO
Paid parental leave
Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
Ownership: Drive meaningful business impact on a team you’ll help build and define!
Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
Work location is flexible if approved by Medely.
Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.
We are an E-Verify company.