Strategic Communication Services Officer

The Communications Officer supports effective, accurate, and timely communication of programme impact, progress, and learning within the country programme. The role ensures that programme narratives are locally relevant, evidence-based, and aligned to broader organisational positioning while strengthening visibility, stakeholder confidence, and community trust.

Reporting to the Tanzania Senior Programme Manager, this role will work closely with country programme teams, MEL, and leadership teams at country level. The Communications Officer translates technical programme content into accessible, credible communication products across appropriate platforms and channels. The role contributes to reputational stewardship, risk awareness, and institutional consistency within the country programme context.

This role requires strong storytelling ability, professional judgement, adaptability, and the capacity to operate effectively within dynamic country programme and policy environments.

Duties & Key Responsibilities:

1. Country Communications Planning and Execution
   • Support development and implementation of country-level communications plans aligned to programme priorities and organisational guidance.
   • Translate programme activities, milestones, and learning into clear, compelling communication outputs for diverse stakeholders.
   • Ensure country messaging aligns with approved programme narratives and avoids misrepresentation or overstatement.
   • Ensure communications outputs are accurate, ethical, culturally appropriate, and aligned with Amref and programme values.
2. Content Development and Channel Management
   • Develop high-quality communication materials including briefs, human-interest stories, social media content, reports, visibility materials, and event documentation.
   • Support management of country digital platforms and media channels, ensuring consistency and quality standards.
   • Coordinate editorial processes, approvals, and brand alignment for country-level outputs.
3. Stakeholder Engagement and Support
   • Support fulfilment of donor visibility and communications requirements at country level.
   • Collaborate with programme and MEL teams to translate evidence and results into accessible narrative products.
   • Contribute communications inputs to donor reports, proposals, and stakeholder updates.
   • Support local stakeholder engagement events and media interactions in coordination with country leadership.
4. Cross-functional Coordination
   • Work closely with leadership, country programme, and MEL teams to ensure communications reflect delivery realities and learning.
   • Support alignment between programme reporting cycles and communications outputs.
   • Participate in planning discussions to anticipate communications needs related to programme adaptation or policy engagement.
5. Continuous Improvement & Capability Strengthening
   • Contribute to strengthening country-level programme communications systems, templates, and workflows.
   • Share lessons learned and feedback to improve clarity, reach, and resonance of communications outputs.
   • Support structured documentation of messaging to maintain institutional memory at country level.
   • Stay informed of emerging communications trends and digital tools relevant to country operations.
6. Crisis Communication Support:
   • Identify potential communications sensitivities or reputational risks within the country programme and escalate appropriately.
   • Support the implementation of prescribed crisis communication to manage country programme risk, enable timely responses to issues that may affect country programme delivery, integrity, donor confidence, or community trust.
   • Comply with defined escalation pathways, roles, and decision rights (RACI) for media and external engagement.
7. Branding and Visibility
   • Strengthen country programme visibility and coherence through consistent application of a unified programme brand identity, narrative, and purpose across all communications outputs.
   • Adhere to brand and communications guidelines, ensuring effective implementation for country programme teams.
   • Support the implementation and maintenance of a communications knowledge repository at country level to support institutional memory, learning, and consistent use of approved messaging and assets across the programme lifecycle.

Qualifications

1. Strategic Planning: Establishes an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, leveraging, and optimizing resources.Commits to a course of action to accomplish a goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and Amref values.
2. Entrepreneurial mindset: Adapts messaging in response to emerging country developments, risks, or opportunities; tests and refines communications approaches to improve reach and engagement within the local context. Applies creativity to strengthen country-level storytelling, digital engagement, and audience reach while adhering to established guidelines.
3. Ownership and accountability: Demonstrates initiative in identifying inefficiencies, compliance risks, and process gaps within day-to-day grant administration. Proposes practical improvements and adapts quickly within evolving donor and programme environments. Balances flexibility with accountability by applying sound professional judgement in routine grant decisions.
4. Enabling change: Encourages self and others to implement better approaches to address problem and opportunities; leads the implementation and acceptance of change for self and team. Supports programme teams through messaging related to programme adaptations or policy developments, ensuring clarity and credibility during transitions.
5. Driving results: Takes personal accountability for accuracy, timeliness, and completeness of sub-grant documentation and reporting. Monitors assigned deadlines and follows through proactively to ensure milestones are met. Maintains high standards for quality, timeliness, and accuracy of communications outputs; follows through persistently on content development and approvals.
6. Influencing: Uses clear, persuasive communication approaches to support stakeholder understanding, collaboration, and alignment within the country context.
7. Creating an inclusive environment: Makes decisions and initiates action to ensure that programme policies leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities and motivation. Ensures communications respect diverse community perspectives, cultural norms, and safeguarding standards.

Proactive Learner: Identifying own strengths and shortcomings that impact organizational and programme results; actively pursuing development experiences that will enhance own impact on long-term organizational outcomes

Additional Information

If you meet the above qualifications and wish to apply, please submit a single document that includes both your application letter and CV. Be sure to state your current position, provide a daytime telephone number, and include the names and contact details of three referees. The interviews will be conducted at the Amref offices in Dar es Salaam. All applications must be received by 16:30 hours on April 02, 23, 2026

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.