Strategy and Operations, Director
$219k - $274k USD
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
Join BILL’s Strategy & Operations team as a Director, where you will develop and support our Payments & Financial Services business unit strategy and ensure efficient execution of its key business goals. This role will work closely with leadership of our Payments business, but collaborate deeply with the broader Strategy & Operations team to help reinforce the connective tissue between corporate and business strategies and drive alignment across cross-BU initiatives. The Director of Strategy & Operations will be responsible for defining and delivering the next phase of growth for BILL Payments & Financial Services and, while it will be an individual contributor position, will lead internal cross-functional teams across critical strategic projects. It will also lead key rhythms of the business function and be responsible for managing and tracking business performance, diagnosing issues and opportunities, and contributing to Executive and Board updates. The ideal candidate has strong business intuition, the ability to leverage a strategy toolkit to assess opportunities, exceptional organization and project management skills, and can effortlessly build relationships to influence and support stakeholders.
Responsibilities:
- Lead development and execution of multi-year business unit strategy for Payments & Financial Services, ensuring alignment with BILL’s broader business objectives and long-term vision
- Identify and execute key strategic initiatives that align with BILL’s business objectives and drive measurable impact across the organization
- Lead comprehensive planning processes for the Payments & Financial Services BU, ensuring alignment with long-term priorities while adapting to changing market and company conditions
- Oversee business performance metrics, analyze critical data sources, and translate findings into actional insights
- Conduct regular analysis on key industry and competitive trends
- Prepare executive-level content to communicate business performance and opportunities
- Advocate for data-driven decision-making across the organization, establishing robust frameworks for evaluating impact
- Serve as a visible leader and thought partner—creating structure for complex challenges and accelerating high-visibility initiatives
We’d love to chat if you have:
- 10+ years of experience, with direct expertise in both Strategy Consulting and at a company in a corporate/Product Strategy or Business Operations role; ideal candidate has 5+ years of direct experience within Payments space
- Demonstrated experience driving high-impact, strategic initiatives and influencing senior stakeholders through data-driven recommendations
- Seasoned generalist with direct experience working in or collaborating across several different functions including Strategy, Operations, Finance, Product, Marketing
- Exceptional business acumen & data orientation, with strong ability to synthesize complex data and business trends and translate them into actionable plans.
- Proven leadership skills, with a track record of motivating teams to execute towards and exceed ambitious goals
- Expertise in operational excellence, change management, and strategic planning for multi-functional teams.
- Strong history of building collaborative relationships across product and business teams; ability to structure and clarify ambiguous subjects.
- Outstanding communication, executive presentation, and stakeholder management skills.
- Ability to operate effectively in a lean, high-growth, fast-paced organization, with a positive, can-do, and team-oriented mindset
- Experience with GenAI within software businesses
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County
$219,300—$274,200 USD
Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts
$197,400—$246,800 USD
Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina
$186,400—$233,100 USD
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.