Summer Internship Program - Customer Engagement

Role Summary:

The Summer Sales Center Intern will support Summit’s customer retention and engagement efforts by proactively contacting declining and stagnant customer accounts across our footprint. This role sits within the Marketing Department and plays an important part in strengthening customer relationships, gathering insights, and supporting growth initiatives.

The intern will gain hands-on experience in customer outreach, sales support, data tracking, and communication while learning how Summit serves our customers and responds to changing buying behaviors.

Essential Job Functions:

Customer Outreach & Engagement

• Call declining and stagnant customers to understand their recent activity, experience, and future needs.
• Re-introduce Summit offerings, promotions, and services to improve engagement and drive renewed activity.
• Document customer feedback, concerns, and opportunities in alignment with Marketing and Sales processes.

Data Tracking & Insights

• Track customer call metrics, outcomes, and themes discovered during outreach.
• Identify trends and provide summary reports to Marketing and Sales Center leadership.
• Assist in building customer segmentation lists for targeted campaigns.

Sales & Marketing Support

• Collaborate with Marketing on retention campaigns and customer follow-up messaging.
• Support Service Center teams with customer updates, orders, or handoffs when needed.
• Participate in weekly team check-ins, project reviews, and improvement discussions.

Professional Development

• Gain exposure to sales and marketing functions within a fast-paced distribution environment.
• Learn Summit systems, tools, and workflows used in customer engagement.
• Complete a capstone-style summary or presentation of insights at the end of the internship.

Qualifications

Essential Qualifications and Experience:

• Actively pursuing a degree in Business, Marketing, Communications, Sales, or a related field.

• Strong verbal communication skills and customer-service mindset.
• Comfortable making outbound calls and engaging in consultative conversations.
• Detail-oriented with the ability to track data accurately.
• Self-motivated, organized, and able to work independently.
• Proficient in Microsoft Office (Outlook, Excel, Teams).

Beneficial Skills and Experience:

• Hands-on experience working with real customers across Summit’s footprint.
• Improved communication skills through consistent customer outreach.
• Exposure to customer retention strategies and sales center operations.
• Insight into how Marketing and Sales collaborate to drive business results.
• A meaningful internship with tangible impact and professional mentorship.

Physical Challenges:

• Remain seated at a workstation for extended periods to answer calls, enter orders, and interact with customers
• Use hands and fingers to operate a computer keyboard, mouse, headset, telephone, and standard office equipment
• Communicate clearly over the phone and in writing
• Occasionally stand, walk, bend, or reach within the office environment
• Occasionally lift or move office materials or small packages up to 20 pounds
• Maintain visual focus on a computer screen for prolonged periods
• Work in a fast‑paced, customer‑service environment with frequent interruptions
• Maintain attention, accuracy, and professionalism during continuous customer interactions

Additional Information

Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!

Be a part of the Summit Electric family with room to grow and excel!

Not sure if this position is right for you? Click here to submit your information to our recruiting team.  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building an inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224.  Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice.  Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.