Supervisor, Client Delivery

As our Supervisor, Client Delivery, you will support a busy portfolio of client events within the meetings, incentive, and hospitality event space.  This will include, but is not limited to hospitality programs, business meetings, brand launch meetings, sponsor activations and more. The Supervisor will work with the Director and the Manager to support hospitality programs in the development, execution, and evaluation of assigned client programs.

REQUIRED SKILLS

• Event planning and hospitality. You are confident and experienced in the successful planning and execution of meetings, incentives, and hospitality. You understand the full planning cycle, including contracting, planning, budgeting, cost savings negotiation and tracking, vendor management, food and beverage planning, entertainment, décor, room block management, ground transportation, air travel, and audio/visual.
• Event Technology. You will own the RFP process to secure appropriate room blocks, meeting space, dates, and rates from event venues using Cvent technology. You will also drive the development of event registration using Cvent technology, building client event websites and registration processes based on the client’s needs.
• Logistical Support. You will provide support for a variety of hospitality tasks such as timeline management, menu planning, signage, managing transportation and room blocks, and room set requirements. You will initiate and contribute to post-event reporting, recommending best practices, and providing final event reporting metrics. You will also own the development and maintenance of client program guides.
• Collaboration. You will participate in client meetings and conference calls to provide updates on registration data and actively work to improve departmental processes, systems, and communication. You can work effectively both independently and as part of a team, collaborating with internal and external partners.
• Travel. You are open to work-related travel for up to 20% of this role. You could expect to travel for up to two weeks at a time.

OUR IMPACT AND INCLUSION MANIFESTO
 
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone. 
 
We strive for equity by meeting people where they are, eliminating barriers, and building on their unique talents so we can maximize everyone’s contribution. We seek to recognize, grow and unleash the perspective and possibility of each individual on our team.  

Together, we’re on a powerful journey. Our guiding principles can be found here. 

The annual range for this role varies between $65,000- $80,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans. Please don’t let our posted ranges keep you from exploring this or any other exciting opportunities within our agency.