Supply Chain Specialist
Key Responsibilities
- Shipment Monitoring & Execution – Monitor and ensure on-time pickup and delivery of shipments for managed transportation customers.
- Carrier Documentation & Invoicing – Ensure timely receipt and processing of carrier documentation and invoices.
- Customer Support & Communication – Respond promptly to client needs via email and phone, including tracking, tracing, and resolving shipment issues.
- Issue Resolution & Continuous Improvement – Identify carrier performance concerns and recommend corrective actions to management.
- Cross-Functional Support – Participate in cross-training and provide coverage for other Logistics Specialists to ensure seamless customer support.
Work Environment
- Fast-paced transportation/logistics office environment
- Frequent communication via phone and email
- Multi-tasking across shipments, systems, and customer requests
- Extended computer usage required
- Regular attendance is essential
- Monday-Friday 8AM-5PM
Qualifications
Education
High school diploma or equivalent required
Experience
- Minimum 1 year of experience in a transportation, logistics, or customer service role
- Experience with Transportation Management Systems (TMS) preferred
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Bilingual (Spanish) preferred
Personality Traits
- Friendly and outgoing
- Adaptable to daily operational challenges
- Strong communicator (written and verbal)
- Highly organized with strong planning skills
- Results-oriented and quality-driven
- Strong problem-solving abilities
- Ability to multi-task effectively
Additional Information
Pay/Benefits/Perks
- $24-25/hr
- Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
- Medical, Dental, Vision, Life Insurance, Disability
- Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.