Support Engineer - Temporary to Permanent Hire

Title: Support Engineer – Temporary to Permanent Hire

Location: Los Angeles, CA (Hybrid/3 Days in Office)

Schedule: Monday – Friday 8:30am – 5pm PST

About Kayne Anderson

Kayne Anderson, founded in 1984, is a leading alternative investment management firm focused on real estate, credit, infrastructure, and energy. With a team defined by an entrepreneurial and resilient culture, Kayne Anderson’s investment philosophy is to pursue cash flow-oriented niche strategies where knowledge and sourcing advantages enable us to deliver above average, risk-adjusted investment returns. As responsible stewards of capital, Kayne Anderson’s philosophy extends to promoting responsible investment practices and sustainable business practices to create long-term value for our investors. Kayne manages $40 billion in assets (as of 12/31/2025) for institutional investors, family offices, high net worth and retail clients and employs 350 professionals.

General Position Responsibilities:

• Serve as a primary point of contact for end users, delivering high-touch (“white glove”) technical support both onsite and remotely.
• Own and manage multiple support requests simultaneously, ensuring timely follow-up and resolution while maintaining a high level of service.
• Provide advanced troubleshooting across hardware, software, networking, and applications in a fast-paced environment.
• Build, configure, and deploy Windows PCs and laptops, ensuring a seamless and professional user experience.
• Install, maintain, and support IT hardware and software, including printers, copiers, and mobile devices.
• Support office moves, equipment installations, and relocations, including server room equipment (ability to lift IT equipment required).
• Maintain highly organized and accurate ticketing, documentation, and knowledge base updates within the help desk system.
• Proactively identify recurring issues and recommend improvements to enhance system reliability and user experience.
• Deliver a consistently professional, responsive, and customer-focused support experience, especially in high-visibility situations.
• Participate in a rotating on-call schedule to support business needs.

Requirements

• 5+ years of IT help desk / desktop support experience, preferably in a Level 2 or advanced support environment.
• Proven ability to deliver exceptional customer service in a high-touch, white glove support model.
• Strong ability to prioritize, multitask, and stay highly organized while managing competing requests and deadlines.
• Strong experience with:

1. Windows 11
2. Microsoft 365
3. Azure
4. Active Directory & Group Policy
5. MDM

• Demonstrated ability to troubleshoot complex technical issues independently and drive resolution.
• Experience with ticketing systems and maintaining detailed, organized documentation.
• Strong analytical skills with the ability to identify root causes and implement solutions.
• Excellent communication skills (written and verbal) with a polished, professional, and user-friendly approach.
• A proactive, “go-getter” mindset with a strong desire to learn, improve, and take ownership of work.
• High level of organization, attention to detail, and accountability.
• Ability to thrive in a fast-paced, high-demand environment without sacrificing service quality.
• AA or BS/BA in IT, Computer Science, or related field (or equivalent experience/certifications).

Benefits

• Competitive medical, dental, and vision insurance
• Flexible spending accounts (dependent care, healthcare, limited purpose FSA)
• Accident and Critical Illness insurance
• Long Term Disability insurance
• Competitive 401(k) benefits
• Pet healthcare savings program
• Member’s Only Healthcare - healthcare navigation
• WellHub - corporate wellness platform
• $10,000 lifetime reimbursement for family forming services (e.g. IVF, adoption, surrogacy)
• Rocket Lawyer legal benefits
• Reimbursement of professional society memberships and exam fees
• Up to $10,000 matching annually for contributions to qualified non-for-profit organizations
• Parental leave
• Compensation: Base salary between $65,000-$80,000 with discretionary annual bonus

Employment with the company is contingent on the applicant being able to provide proof of eligibility to work in the United States at the time of hire.

Equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring, and the California Fair Chance Act.