Systems and Support Administrator - Information Technology & Innovation
About the Role
The IT Systems and Support Administrator plays a key role in supporting the technology needs of a fast-paced, 24/7 healthcare organization. This position provides hands-on technical support to staff, helps implement new technologies, and ensures critical systems and applications run smoothly. The role works closely with the Operations and Solutions teams to maintain secure, reliable infrastructure while delivering responsive and effective end-user support.
Key Responsibilities
Provide end-user technical support for hardware, software, and system-related issues across the organization.
Participate in an on-call rotation providing after-hours support for urgent IT needs.
Assist with IT upgrades, system implementations, and technology rollouts to ensure smooth adoption by staff.
Install, configure, maintain, and support organizational applications.
Manage application access, permissions, updates, and security.
Collaborate with the Operations team to support system backups, recovery processes, and disaster recovery planning.
Maintain clear documentation of systems, processes, and troubleshooting steps.
Support IT projects from planning through implementation.
Assist with additional technology initiatives, training, and special projects as needed.
Qualifications
Minimum Education
High School Diploma with Equivalent/Relevant IT and industry experience.
Minimum Experience
2 years of End User support experience
Minimum Field of Expertise
MS Exchange
Office Suite
End User Hardware
IT Support tools
Mobile use support/technologies
Preferred Education
Bachelors degree OR 5 years full-time IT experience
Preferred Experience
5 Years of Application support experience
5 Years of direct End User Support in Healthcare setting
Telecommunications Administration
Skills Required
Adept in Customer Service
Functional and Technical Troubleshooting best practices
Computer hardware break-fix
Physical Demands
Moderate physical effort (move/lift/carry up to 25 pounds)
Occasional prolonged standing/walking
Lifts supplies/equipment
Occasional reaching, stooping, bending kneeling, crouching
Vision Requirements
Near Acuity: Ability to see clearly at 20 inches or less
Color visions: Ability to distinguish and identify different colors
Working Conditions
Subject to many interruptions
Rare travel to remote Tucson office may be required
Occasional pressure due to multiple priorities and projects
Additional Information
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace. will be kept confidential according to EEO guidelines.
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at hr@dnaz.org. We are committed to maintaining a drug-free workplace.