Systems Engineer - AIOps
Operate and improve a hybrid infrastructure estate and modern incident response. Focus on high-signal monitoring, event correlation, and safe automation using PRTG, PagerDuty, Jira/Jira Service Management, and Teams.
Responsibilities
- Run and troubleshoot production systems across Windows, Ubuntu, Hyper‑V, AWS, and Kubernetes.
- Build and tune PRTG monitoring (sensors, thresholds, dependencies, maintenance windows) to reduce alert noise.
- Own PagerDuty on-call setup (services, routing, escalation, severity) and integrate with Jira/JSM.
- Automate incident workflows: ticket creation, enrichment (context/runbooks/diagnostics), routing, and guardrailed remediation.
- Create/run runbooks for common recoveries (Windows services, Linux daemons, Hyper‑V issues, Kubernetes node/workload health).
- Lead incidents and post-incident reviews; drive corrective actions to completion.
Qualifications
- 3+ years in Systems/SRE/Platform Ops (production).
- Strong Windows Server + PowerShell and Ubuntu + Bash troubleshooting.
- Hands-on Hyper‑V administration (hosts/clusters, capacity, patching).
- Experience with PRTG, PagerDuty, and Jira/JSM incident processes/automation.
- Comfortable building API/webhook integrations; Git-based workflow (Python a plus).
- Working knowledge of AWS and Kubernetes operations.
- EKS administration and Kubernetes upgrades/add-ons (CoreDNS/CNI/CSI); Helm.
- AWS IaC/automation (Terraform/CloudFormation) and/or AWS Systems Manager runbooks.
- Teams ChatOps automation (webhooks/bots) and strong RCA/postmortem facilitation.
Additional Information
- Industry competitive salary
- Comprehensive Health & Life insurances
- Hybrid working
- Office lunch
- Exposure to working with distributed global teams
- Paid paternity leave
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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