Tax Counselors/Consultants
Tax Counselors will work in a service center and provide telephonic tax assistance to service members and their families. Tax assistance will be provided to assist with basic federal tax filing questions. Tax Consultants will handle routine tax questions along with providing guidance and resources to clients so they can collect necessary information for tax return completion and compliance. Tax Consultants will demonstrate proficiency in addressing clients’ needs by phone and use of electronic media.
Qualifications
- All applicants must be a Wounded Warrior or be a Disabled Veteran with a minimum of 30% documented disability
- Bachelor’s Degree in related field
- VITA—Must be VITA certified prior to first training date
- Printed certificate must be obtained for employee record
- U.S. citizenship
- Two to five years providing basic tax preparation assistance
- Excellent verbal and written communication skills
- Computer literacy
- Ability to provide customers with friendly, empathic service and accurate information
- Knowledge of military specific tax benefits
Additional Information
- Prefer CPA’s, Enrolled Agents or Registered Tax Return Preparers
- Prefer experience with multi-state returns
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Veterans and military spouses encouraged to apply. Bilingual English/Spanish speakers preferred. Hiring for all shifts: Day, Evening and Weekend availability will be required, with a preference for Evening and Weekend availability.