Enterprise Service Desk I

Essential Duties and Responsibilities:

Under direct supervision:

• Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks

• Execute scripts

• Produce tailored reports

• Conduct audits

• Conduct Tier 1 analysis for Service Desk escalation

• Open and close tickets

• Correlate events and incidents for management of Information Technology Services

Qualifications

Minimum Requirements:

        •  Must be a Veteran

• Active Secret Clearance or have the ability to obtain one  

DoD 8570 Baseline Compliance Level II (must have at least one):

• GSEC • Security+ CE • SSCP • CCNA- Security • GISA • CISSP (or Associate) • GCIH • CASP • GCED

AND

Computing Environment (CE) certification (must have at least one) 

Examples of acceptable CE certifications: MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, Windows Server 2012, MCSE Server Administrator, Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, VCP 4, VCP 5

Note: A+ CE, Server+ CE and CCNA can be used to complete the Computing Environment (CE) certification requirement if the applicant has at least one other 8570 Baseline certification. For example if an applicant has Security+ CE and A+ CE, the Security + CE would be used for baseline and A+ CE would be used for Computing Environment (CE)

NOTE: 

We are willing to review all certifications a candidate has as long as they have at least one of the 8570 baseline certifications first.

• As this contract is expected to last at least 5 years, applicants who are working to complete certifications can contact us now for an initial intro and continue to follow up as certifications are acquired.

Additional Information

Basic information:

Position: Enterprise Service Desk (ESD) Level 1 support

Start date: 12 March 2015

Hourly: $24.67

Health & Welfare: $4.02 per hour

Full benefits package available

Paid Time Off

10 Days Vacation

5 Days Sick

11 Federal Holidays

Location: Ft. Worth, Texas