Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do:
Lead and support a team of Order Managers, fostering a culture of continuous improvement and collaboration.
Coach and develop team members through regular 1:1s, clear goal-setting, and direct feedback — building trust, accountability, and a team that consistently delivers.
Conduct structured performance reviews and address underperformance with clear expectations and measurable improvement plans when necessary.
Collaborate with Supply Chain stakeholders, including Logistics, Customer Excellence, Sales, Tech, and Finance, to ensure smooth operations and proactive issue resolution.
Own operational performance reporting across key metrics — including backlog management, order closure rates, backoffice cost, and staffing efficiency — ensuring clear visibility and timely action across teams.
Standardize Order Management and Backoffice processes across markets, drawing on D2C best practices while adapting to offline operations.
Partner with Tech to enhance Fluent Commerce, Magento, and other operational tools — driving automation, surfacing system limitations, and championing long-term solutions that improve order flow and reduce manual workload.
Who we're looking for:
People-first leadership style that builds trust, sets clear expectations, and holds the team accountable to performance.
Experienced in leading B2B teams in retail, logistics, e-commerce, or order management in a fast-paced scale-up environment.
Comfortable making decisions with available information and moving forward in ambiguous conditions.
Strong stakeholder management skills, with the ability to align cross-functional teams and external partners around shared operational goals.
Process-oriented yet hands-on, able to design frameworks and dive into details when needed.
What we offer:
Pet-friendly office environment.
Discounts on our products.
Health insurance, including dental.
24 vacation days.
A multicultural and international work environment.
Company events that are actually enjoyable and build meaningful connections.
Ownership, trust, and support from day one to grow your career
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
