Technical Account Manager
About Neural Concept
Neural Concept is a rapidly growing company at the forefront of revolutionizing product design and simulation through advanced data science and machine learning. Specializing in optimizing engineering processes for industries such as automotive, aerospace, and energy, Neural Concept combines AI, machine learning, generative design, and engineering know-how to help world-class engineers develop products faster, more efficiently, and with improved performance.
Since its founding in 2018 in Switzerland, the company has doubled its growth year over year, transitioning from a startup to a scale-up with a global team of 100+ people. Neural Concept has already made significant strides in its market, establishing a strong presence in Europe, the US, and Japan.
Neural Concept is opening a new office in Japan, where we already have valued customers and see tremendous growth potential. Join us at the cutting edge of innovation and help shape our future success in Japan’s dynamic market. If you’re ready to grow your career in a thriving tech hub, we’d love to have you on our team.
About the Role
We’re looking for a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines engineering expertise with business acumen in the exciting field of AI for Engineering. In addition to our Account Managers and Partners, who are responsible for bringing in new customers and projects, it will be your responsibility to handle a portfolio of existing customers as main contact and helping to grow their usage of Neural Concept. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies in Japan.
What you will do
Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts.
Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps.
Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery.
Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends.
Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement.
Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities.
Who you are
You have an Engineering degree and industry experience in a customer facing
role
You are experienced in Project and/or Account Management
You bring at least 6 years of proven experience in a technology-driven environment
You have business confidence, entrepreneurial spirit, and high energy
You are familiar with CAD/CAE software
You understand Machine Learning methods and are interested in AI's impact in Engineering
You are committed to a high level of professionalism and ethics
Fluent in English and Japanese (strict requirement)
What You Get
Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence.
Benefit from a competitive salary and rewarding opportunities as we continue to scale.
Thrive in a collaborative, multicultural environment where your work is visible and recognized.
Develop professionally alongside talented colleagues who share knowledge freely and support one another.
Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable.
Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules.