Technical Assistants

Technical Assistants | Warehouse & Logistics | Uganda

You're good with your hands and your head. But are you using both to build something that matters?

You've probably mastered the technical work—whether it's refurbishing devices, managing inventory, or troubleshooting tech issues. You're reliable, detail-oriented, and efficient. But here's the question: does your work connect to something bigger than the next device in the queue?

At M-KOPA, every phone you refurbish isn't just inventory—it's someone's gateway to economic opportunity. That smartphone you're restoring to factory settings? It might become a farmer's weather app, a small business owner's payment system, or a student's first connection to online education. Your quality inspection isn't just about catching scratches—it's about ensuring that the 7 million customers we serve get devices they can trust to change their lives.

We've unlocked over $2 billion in credit for people previously locked out of the financial system. 86% of our customers report improved quality of life. 70% use our products to generate income. And 55% are accessing these products and services for the very first time. Your role? Making sure the devices that power this transformation are ready to perform.

Why this timing matters

You might have noticed we're hiring across multiple roles. That's intentional. We've grown from 5 million to 7 million customers, and we're building the infrastructure to reach 10 million. This isn't about filling gaps—it's about building the operations that enable Africa's economic transformation at scale.

We've assembled 2 million smartphones right here in Kenya. We've financed over 4,000 e-motorbikes that save riders $5.62 every single day. We've contributed $45 million in taxes and created a network of 35,000 agents. And we're just getting started. You'd be joining during the most critical scaling phase in our history.

What makes this role different

Your current technical role: Process devices, hit targets, go home.

This role: Every device you process connects to someone's first smartphone, first credit line, first chance at financial inclusion.

Most warehouse and refurbishing roles are transactional—fix it, grade it, move on. This one connects your technical precision to measurable impact. When you maintain 99% quality standards, that translates directly to the 86% customer satisfaction we maintain across 7 million people. When you improve processes using Kaizen principles, you're helping us scale operations to serve millions more.

You'll work with real-time data that matters. You'll see how your quality grading affects customer experience. You'll contribute to process improvements that ripple across our entire logistics network. And you'll do it all knowing that your attention to detail directly enables financial inclusion across Africa.

What you'll actually do

Your days will center around three core areas, all equally important:

Device refurbishing and restoration. You'll use computer software to reinstall software, configure settings, and restore phones to factory standards. This isn't just wiping devices—it's ensuring every refurbished phone performs like new for customers who are counting on it for their livelihoods.

Quality inspection and grading. You'll assess functionality, appearance, and battery life before categorizing devices as Grade A, B, or C. Your eye for detail determines whether a device goes back to a customer or needs additional work. You'll conduct thorough visual inspections, catching scratches and defects that could affect user experience, and you'll verify that every device meets our standards before release.

Data tracking and warehouse management. You'll maintain detailed records using Excel and similar tools, assist with inventory management during stock-taking, and keep accurate records of returned and refurbished devices. You'll help organize stock for efficient retrieval and contribute to the systems that help us track thousands of devices moving through our network.

Beyond these core responsibilities, you'll maintain safety protocols that keep our warehouse running efficiently, thoroughly clean devices (screen polishing, disinfecting), provide basic technical support, troubleshoot minor software issues, and continuously improve processes. You'll also ensure all tools and equipment are properly used and maintained.

This is an onsite role in Namanve Kazinga, Uganda, reporting to the Product Repairs Team Lead.

What you bring to this

Demonstrable technical capability. Whether through formal education in a technical field, hands-on experience with phone refurbishing, warehouse operations, or technical support, you've proven you can handle the technical work. You understand common phone models and operating systems (iOS, Android), and you're comfortable using software tools for tracking and management.

Exceptional attention to detail. You naturally spot defects others miss. You grade devices accurately. You maintain quality standards even when processing high volumes. This isn't just about being careful—it's about having the discipline to maintain precision under pressure.

Efficiency and problem-solving mindset. You can handle high volumes while meeting productivity targets. You troubleshoot technical issues independently. You see process improvements before they become problems. You apply Kaizen principles naturally because you care about doing things better, not just faster.

The reality check

This role is demanding. You'll work in a fast-paced warehouse environment where efficiency, quality, and safety are non-negotiable. Standard warehouse hours apply, with flexibility required based on demand. The volume is high, the standards are strict, and the pace is intense.

And if you're reading this thinking "I'm ready for work that demands precision AND delivers impact"—that's probably the signal you should explore this.

Ready to refurbish devices that refurbish lives?

If you're looking for hands-on technical work that connects to something bigger than the next device in the queue, let's talk. Your attention to detail could directly enable financial inclusion for millions.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.