Technical Support Agent

• Provide rapid response to queries from customers pertaining to technical/ configuration questions.
• Use efficient analytical skills, access our internal database and teamwork to develop technical solutions related to technical issues.
• Provide prompt and accurate feedback to customers providing updates on the progress of the case.
• Ensure proper recording and closure of all tickets.
• Prepare accurate and timely reports.
• Liaise with NOC teams to resolve customer issues.
• Ensure that each support case owned is handled as per our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling SLAs.

Qualifications

•  B.Sc. in (Network Engineering, Software Engineering, Telecommunications Engineering)
•  Excellent in English (reading and writing)
•  Good command of Microsoft Office (Excel, Word, PowerPoint, and Outlook) Excellent communications skills
• Excellent problem-solving skills

Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.