Technical Support Engineer - 11288
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Technical Support Engineer at Coupa:
As a Technical Support Engineer, you play a critical role in delivering a world-class support
experience for Japanese enterprise customers leveraging Coupa’s industry-leading procurement and
spend management platform. You will be part of a dynamic global team focused on resolving
critical / urgent issues, sharing knowledge, and driving customer success.
In this role, you will leverage a curious and sharp technical acumen to provide Japanese customers
with expert guidance on best practices. Your primary focus will be direct customer support, ticket
handling and issue resolution. You will be customer facing and work closely with technical and nontechnical stakeholders to troubleshoot and resolve second-line support requests in a timely and
effective manner.
What You’ll Do
suite of products, including core procurement applications and acquired solutions aligned to
your product vertical.
guidelines across ticket Severity levels.
and resolution, exercise independent thinking in trouble-resolution skills.
them maximize the value of the Coupa platform.
alignment with Service Level Targets (SLTs).
improvement efforts.
workflow errors, user configuration problems, to API-related incidents.
Success teams to ensure high-impact issues are resolved thoroughly and promptly.
documentation to help scale support and reduce incoming ticket volume.
certifications and training programs.
rollouts or expansions.
What You Will Bring to Coupa
procurement software environment. Should have worked at length / interacted with
Japanese customers.
languages at all levels of an organization, internally and externally. Should be able to
articulate / interact in the Japanese language with ease and confidence.
empathetically. Should understand and be conversant with the Japanese work culture and
customs.
application architecture (e.g., web servers, middleware, databases).
ServiceNow, or Salesforce Service Cloud will be expected.
public holidays.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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