About Compass Lexecon:
Compass Lexecon is a world-leading economic consultancy. We advise on economic issues related to competition policy, economic and financial regulation, public policy, intellectual property, and the assessment of damages, across all industries.
With more than 700 professionals, including 170+ Ph.D. economists, based in 25 offices around the world, Compass Lexecon offers a global perspective on economic matters. Our economists produce creative, compelling solutions, underpinned by rigorous economic thinking and cutting-edge analysis. We have advised clients in matters before regulatory agencies and courts in over 120 jurisdictions.
The Compass Lexecon International team in EMEA, Asia Pacific and Latin America comprises over 350 economists based across 17 offices. Our diverse group of experts is known for its integrity, creative thinking, and exceptional quality work. They bring a diverse set of skills and experience in empirical analysis, combined with deep sector expertise and supported by cutting-edge data science tools and techniques.
We are committed to being an equal opportunities employer and welcome applications from all suitably qualified persons regardless of protected characteristics. We believe that working in diverse teams, where everybody’s views are considered and respected, helps us to deliver work of the highest standards of quality and integrity.
About the Role:
The Technical Support Engineer is a key member of the global Information Technology Group (ITG) at Compass Lexecon, delivering responsive, high-quality technical support to professional staff. This role ensures the smooth operation of end-user technology across our EMEA locations.
Acting as a trusted partner to the business, the Technical Support Engineer works independently while collaborating closely with remote global colleagues. Success in this role requires strong problem-solving skills, a customer-first mindset, and the ability to adapt in a fast-paced professional services environment.
Key Responsibilities:
Acts as a technology support advocate for staff, with a primary focus on EMEA office locations. Log, prioritise, and resolve tickets using ServiceNow keeping users updated throughout.Configure, install, and troubleshoot standard software applications on ITG-approved laptops and mobile devices. Provide audio and video conferencing support, including troubleshooting in-room and remote meeting technologies.Provide additional onsite IT support, including desk setups, office moves alongside day-to-day support.Maintain strong working knowledge of workstation and server operating systems.Support and administer Active Directory and related Windows-based services.Troubleshoot and support local and wide area network connectivity, including LAN/WAN concepts and data communications protocols.Take ownership of incidents through to resolution, escalating where necessary.Take ownership of assigned applications, systems, and local office IT infrastructure, ensuring reliability, maintenance, and continuous improvement.Partner with global IT colleagues to support local office technology needs and ensure alignment with global standards and policies.Follow and contribute to internal documented support processes and knowledge articles. Identify reoccurring issues and suggest improvements going forwards.
Qualifications and Experience:
Computer Science degree equivalent professional experience.Minimum 3 years of experience supporting a 50+ person consulting, legal, or professional services environment.Minimum 2 years of experience with Active Directory and Windows 11 operating systems.Strong proficiency with the Microsoft Office Suite, Microsoft 365 (Excel, Word, PowerPoint, Outlook and SharePoint), Microsoft Cloud Services (Azure), ServiceNow and strong remote support experience.
Key Skills and Competencies:
Strong customer service mindset with excellent verbal and written communication skills.Solid understanding of leading edge personal computers, software, printers, and networking and communications interfaces and relationships.Highly organised with the ability to prioritise and manage multiple tasks/tickets in a fast paced environment. Comfortable working under tight deadlines and in high-pressure situations.Ability to quickly learn new technologies and clearly explain them to others. Experience with Apple products is a plus. Self-motivated, adaptable, and collaborative team player.Flexible and adaptable to changing priorities.Able to work independently and collaboratively within a global team environment.
Additional Requirements:
Flexibility to work additional hours as needed, including rotational weekend support.Ability to perform occasional physical tasks, including lifting equipment up to 50 lbs. and accessing cabling and power connections in office workspaces. Reasonable adjustments will be provided for individuals with disabilities.Willingness to travel occasionally, as required. 