Technical Support Engineer
About the team:
As part of DataDome’s European technical support team, you will have a direct impact and daily interaction with clients such as Tripadvisor, Pokemon, ZocDoc, just to name a few.
This is an ideal opportunity to work with a variety of clients in their usage and adoption of DataDome’s platform, while simultaneously developing your knowledge and skill sets relating to cloud software, cybersecurity, and AI. When it comes to our support stack, we use Slack and Zendesk to provide support to our clients and Jira internally.
The Eurasian team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers.
As the Technical Support Engineer, you will be in charge of things like...
- Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases.
- Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and precise manner, and be the point of contact to resolve customer issues related to DataDome products and services.
- Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training, hands-on testing, sessions via our Learning & Development platform.
- Answer customers’ technical questions, while informing them and our internal global teams (Customer Success & Engineering) about your findings, meeting or exceeding service-level agreements (SLAs), and escalating ticket requests.
- Participating in an on-call rotation to provide to support our 24/7 support model
- Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a Datadomer is all about!
It would be great if...
- You have at least 2 years of relevant work experience in technical support, product support, or a similar customer-facing technical role
- You have experience supporting B2B cloud software
- You are self-driven, curious, an eager learner, at ease working autonomous and highly motivated
- You are a team player and enjoy interacting with global teams
- You are a customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
- Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
- You have experience with Apache, Nginx, AWS Lambda@edge, CDNs (e.g., Akamai, CloudFlare, Fastly), and WAFs
- You have cybersecurity experience
Bonus Points
- You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
- HTTP protocol is no mystery for you
What’s in it for you?
- Fully Remote position (India-based) work + $500 stipend to help you set up your ideal workspace after 90 days of employment
- Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
- Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
- Events & Team building: #Wecare and we have fun! We organise Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
- PTO: 20 paid time off days, 5 sick days and 2 floating holidays
- Equivalent of 401 K eligibility + matching.
What are the next steps?
- You x Talent Acquisition Specialist
- You x Gaetan , Support Engineer Manager
- You x Team for the test
- You x Leta , Chief Customer Officer
- You x Benjamin, CEO
- Welcome to DataDome!
DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot Management, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 30+ global PoPs, and 50+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms.
DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.