Technical Support Engineer (Electronics, IT)
EBS Company is a Polish manufacturer acting in the branch of safety systems since 1989. As of January 2023, EBS has been acquired by Alarm.com, a leading global provider of smart security solutions for the home and business.
The aim of EBS is to meet the market needs within the scope of security-related solutions meant to protect people and property. The range of products offered by EBS is being constantly expanded and adjusted to the market's changing needs. The innovative way of technologies used in the design and production processes as well as well-qualified team of engineers guarantee the highest quality of launched products. Quality and competitiveness of products offered by EBS can be proved by effective cooperation with many clients from Europe, Asia, North and South America and Australia.
For more information, please visit ebssmart.com
Responsibilities:
- Providing phone and email support to customers and distributors in resolving technical issues.
- Analyzing and troubleshooting hardware and software-related problems.
- Logging, classifying, and managing incoming support requests.
- Offering internal support to engineers and specialists.
- Collaborating with the Sales and R&D departments.
- Delivering training sessions and workshops for clients.
Requirements:
- Good command of both English and Polish (must-have).
- Interest in IT, telecommunications, electronics, automation, and new technologies.
- Strong analytical skills in identifying and resolving issues.
- Ethical, trustworthy, and customer-oriented attitude.
- Creativity, professionalism, and ability to work effectively in a team.
- Willingness to continuously develop and improve skills.
- Good organizational skills.
- Accuracy, reliability, and result orientation.
- Well-developed communication and interpersonal skills.
Nice to have:
- Technical education background
- Knowledge of Spanish is a plus
- Experience in the security systems industry is an asset
What we offer:
- Long-term employment contract (CoE).
- Competitive salary depending on experience.
- International environment with daily use of English.
- Attractive benefits package, including medical care, life insurance, sports package, and an annual budget for professional development (2000$).
- Real impact on decisions and the company's development directions.
EBS is an Equal Opportunity Employer.
In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations, such as managing our recruitment system and ensuring compliance with labor laws and regulations, even after we have made our employment decision.We will retain this data for a maximum of 3 years after the end of the recruitment process. The data administrator is EBS Sp. z o.o.