Technical Support Specialist
Join Our Team as a Technical Support Specialist!
At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and tool management, giving contractors the visibility and efficiency they need to focus on what they do best—building the future.
The Technical Support Specialist assists the Customer Success Team and End User by identifying, communicating, and resolving user workflow issues, common questions, and deep dives into processes with a strong focus on SaaS cloud-based customer support. They assist in setting up the data flow, data cleansing, and monitoring the daily information flow, alerting the team of any issues and working to resolve them. They also play a role in creating explanatory documentation for client users and helping to propose IT solutions based on client needs.
Key Responsibilities
Diagnose and resolve issues for internal and external customers by applying documented procedures, process flows, and structured troubleshooting approaches.
Own customer cases end-to-end, focusing on root cause identification, clear communication, and timely resolution.
Analyze, manipulate, and configure data using Microsoft Excel and SQL to investigate issues and support system corrections.
Partner with internal technical teams and client teams to design, troubleshoot, and resolve data exchange and integration challenges, building strong working knowledge of common ERP systems.
Proactively evaluate and refine workflows to eliminate inefficiencies, reduce risk, and improve system reliability.
Monitor daily electronic data exchanges, identify anomalies or failures, and drive issues to resolution before downstream impact.
Develop and continuously improve technical documentation that enables faster issue resolution and increased client self-service.
Who You Are
Experience in a SaaS Support Environment
Data Management experience including advanced Excel skills
Excellent and demonstrated verbal and written communication skills
Ability to learn new systems quickly – is “tech savvy”
Looking to broaden your horizons in the technology industry
Excellent organization and multi-tasking skills
Preferably a bachelor’s degree in Computer Science or any related IT degree
Experience in the construction or distribution industries would be an asset
An inherent curiosity with the desire to dig deep to solve complex problems
A client service mentality, with the adaptability and willingness to collaborate openly with other people
A sense of ownership in the work that you do. Strong work ethic and the ability to work remotely with minimal supervision
Who We Are
Remarcable is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. Dedicated to the Electrical Contractor Industry, Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows, two applications in one software, and direct contractor accounting integrations, Remarcable significantly and efficiently increases communication, streamlines workflows, and provides visibility for all users. Our remote-first team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders, we've gained insight into the struggles they face. Together, we believe in providing a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
Job Details
Full-Time, in-person, non-exempt
Healthcare Benefits: Standard REM
PTO: Two weeks a year
Salary Range Disclaimer
The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Remarcable’s total compensation package for employees. Other components may include: PTO, Medical, and a Bonus plan.
Why Remarcable?
We’re not just another software company. We’re a team of contractors, distributors, and tech professionals who came together to solve real industry problems. With roots in the field, we understand the challenges our customers face—and we’re passionate about building solutions that make their lives easier.
Fast-growing company at the intersection of construction and technology
Mission-driven: advancing technology adoption in construction to deliver efficiency, visibility, and better communication
Opportunity to make an immediate impact in a role that blends technology, problem-solving, and customer success
If you’re ready to grow your career in tech, solve meaningful problems, and be part of a collaborative, innovative team—apply today and help us build something Remarcable.