Technical Writer (6400)

As a Technical Writer, you’ll support mission-critical communications and network operations by producing clear, accurate documentation for complex technical environments, with the goal of making an impact across the federal government. Our engineering and networkoperations team is responsible for designing, operating, and securing critical systems that enable mission execution, and you’ll transform operational knowledge into actionable artifacts that drive secure execution, accelerate onboarding, and ensure continuity of operations across the enterprise.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Partner directly with Network Engineers and technical SMEs to document systems and processes
• Develop and maintain SOPs, runbooks, and operational guides
• Capture architecture diagrams, workflows, and technical dependencies
• Support transition-in documentation and knowledge transfer efforts
• Ensure documentation aligns with security, operational, and customer expectations
• Maintain version control and documentation repositories
• Proactively identify documentation gaps that impact mission readiness

What you’ll need to succeed:

• Active Top Secret with current or previously held SCI access.
• Bachelor’s degree in English, Technical Communication, Information Systems, Computer Science, Engineering, or a related field is preferred; relevant experience may substitute.
• 3+ years of experience producing technical documentation in support of IT, cybersecurity, engineering, or systems integration programs.
• Demonstrated ability to develop clear, accurate, and well-structured technical documentation, including system documentation, runbooks, as-built documentation, operational guides, standard operating procedures, and technical manuals.
• Experience authoring, maintaining, and tracking controlled technical documentation, architectures, workflows, and processes in Confluence, including structured knowledge bases and controlled documentation spaces.
• Experience working directly with engineers, cybersecurity staff, system administrators, and program stakeholders to gather technical information and translate it into consumable documentation.
• Experience supporting documentation workflows within ServiceNow; and strong proficiency with Microsoft Word, PowerPoint, Excel, and document version control.
• Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.

This position is designated as essential personnel supporting continuity of operations and may require work during government shutdowns, emergencies, or other critical situations.

SALARY RANGE: $142,000 - $170,000 

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses