Tier 2 Service Desk Technician

Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.

Requirements

·       Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.

·       Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.

·       Perform system imaging, patch deployment, and configuration management using SCCM and Intune.

·       Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.

·       Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.

·       Perform administrative and clerical tasks to support IT operations and project activities.

·       Maintain and organize project files, reports, and technical documentation both electronically and manually.

·       Schedule and coordinate meetings, prepare agendas, and record minutes and action items.

·       Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.

·       Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.

·       Manage office calendars, meeting logistics, and travel arrangements for staff.

·       Support IT-related data entry, record management, and non-technical documentation tasks.

·       Monitor IT asset inventory and assist with procurement tracking.

·       Ensure compliance with IT security policies, standards, and procedures.

·       Mentor junior administrative and technical personnel as required.

·       Handle sensitive or classified materials with discretion and accuracy.

·       Provide word processing, spreadsheet, and database support for IT teams.

·       Contribute to the improvement of administrative workflows and technical support processes.

Qualifications

·       Associate's degree in Information Technology, Computer Science, or a related discipline.

·       3+ years of progressively responsible experience in IT support and administrative roles.

·       Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).

·       Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.

Benefits

• 401(k) with matching and 100% Vested
• Health Insurance - 3 plans to select from
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&D
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan
• and more....

Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Applicants selected must be able to obtain and maintain a federal government clearance.

US CITIZENSHIP REQUIRED