- Display your technical prowess and patience to troubleshoot critical issues under pressure
- Spot opportunities for automation
- Hone your multitasking skills between tickets and client projects
- Maintain documentation and SOPs for your clients
- Examine your clients' metrics to improve SLAs, QoS, MTTRs
- Wonder where the day went because time flew by
Qualifications
- BA/BS in Computer Science or related field, or equivalent experience
- Very strong Linux/Unix/Solaris Admininstration and troubleshooting skills including:
- -Job control, soft and hard links, distinctions between the kernel and the shell, shell scripting
- Strong networking troubleshooting ability
- VMware/CLoud Expertise
- Solid ability to write scripts in some administrative language (Perl, bash, sh, etc)
- Knowledge of web servers, security, DNS, filesystems
- A love for facing the unknown on a daily basis
- Excellent interpersonal, verbal and written skills, along with outstanding customer service skills
- Create, deploy, and manage virtual hosts using VMware
- Troubleshoot performance issues within the application, web and database tiers
- Must work well on a team and have a desire to learn new ideas and technologies
- Ability to multi-task on several projects at the same time
- Ability to own projects, proactively driving them to completion within timelines
- Yearning to grow your skills, knowledge and career!
Additional Information
Rockstar skills
Nagios, Java, Perl or PHP, application servers (Tomcat, JBoss, Weblogic, Apache, Websphere, ATG, Resin), SAN/NAS, VMware, Vblock, AWS, Citrix, EMC, NetBackup, Avamar
Configuring and administering MySQL databases and creating queries
Knowledge / use of security and password management software (selinux, ossec, sssd, LDAP, Kerberos)