User Research Analyst
Company Profile:
Join one of the fastest growing companies in Canada! LawDepot is proud to be a seven-time Growth 500 ranked organization and a major player in the Global legal solutions industry. Our mission is to modernize the legal document creation experience by empowering people with fast, easy-to-use, and professional solutions. With over ten million satisfied customers worldwide, over two million monthly website visitors, and billions of dollars saved on legal fees, you will be joining a team that is truly making a difference. At LawDepot, we foster a collaborative and inclusive learning culture that values excellence and diversity. Apply today and become a part of our exciting journey!
Position Overview:
LawDepot is currently expanding and looking to recruit a User Research Analyst in Edmonton, Alberta. Working within the Product team, you will play a key role in helping us better understand our users, our competitors, and the evolving market. Through a combination of user research, surveys, and usability testing, you will uncover insights that shape product decisions and improve the overall user experience. This is a full-time position, working 37.5 hours per week with opportunities in office or hybrid.
Primary Responsibilities:
Partner with Product Managers, Designers, and cross-functional teams to define research objectives, problem statements, and key questions that inform product decisions
Plan and conduct qualitative and quantitative user research (e.g., interviews, surveys, usability tests) to understand user behaviors, motivations, and needs
Monitor competitor products, websites, and industry trends to identify innovations, risks, and emerging opportunities
Analyze and synthesize research findings from multiple data sources to uncover insights that guide product, design, and marketing strategy
Present research insights and recommendations to stakeholders in a clear, compelling, and actionable way
Conduct market and product research to support strategic initiatives and evaluate potential new opportunities
Collaborate with cross-functional teams to ensure user insights are incorporated throughout the product development lifecycle
Partner with Product Managers to prioritize research initiatives and inform product backlog decisions, ensuring research efforts focus on the highest-impact opportunities
Promote and support best practices in user research methodologies across product and design teams
Create comprehensive research documentation and contribute to the evolution of the organization’s research strategy and processes
Knowledge and Skill Requirements:
Post-secondary education in Marketing, Communications, Design, Psychology, Business, Science, or another relevant research-related field
Advanced understanding of user research methodologies and their applications (e.g., usability testing, interviews, surveys, moderated and unmoderated testing)
Proven experience planning and executing successful user testing projects and UX/UI research studies
Experience designing and running surveys and gathering both qualitative and quantitative user feedback
Exceptional analytical and critical thinking skills, including the ability to identify patterns and trends from multiple data sources
Ability to conduct market research and competitor analysis
Strong statistical analysis skills with the ability to translate complex data into clear insights, reports, tables, and visualizations
Excellent written, verbal, and presentation skills
Advanced organizational and planning skills
Proven ability to manage multiple projects independently
Knowledge of product design, UX/UI principles, and online marketing best practices are considered a strong asset
Why You Should Join the LawDepot Team:
Excellent total compensation package
Comprehensive health and dental benefits, plus an additional Health Care Spending Account
Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
Three weeks paid vacation, plus bonus personal days
Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
Company share plan
Free catered lunches for the entire office
Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
Casual work environment
Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
Free and easily accessible parking
Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office
How To Apply:
Apply for this job or submit your application through our Careers page at https://www.lawdepot.ca/career.
We thank all applicants; however, only those selected for an interview will be contacted.