Virtual Solutions Engineer, Lisbon
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Note: This role is based in Lisbon.
About the team
The Pre-Sales Solutions Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximum business value, fit-for-purpose solution design and an adoption roadmap for our customers. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Success. Your goal should drive you through the entire organization as you seek out and create solutions for your customer’s needs.
Virtual Solution Engineers (VSE) are a specialized part of this team, engaging directly with Small and Medium Business (SMB) customers across the Europe, Middle East and Africa (EMEA) region. They deliver product demonstrations, conduct discovery sessions, build technical alignment, and ensure customers understand how Cloudflare can solve their challenges at scale. VSEs work primarily through digital channels, collaborating closely with Account Executives (AE) across multiple markets to engage with new prospects and help existing customers move forward in their journey with Cloudflare.
Ultimately, we’re committed to accelerating sales cycles and increasing win rates while increasing productivity and efficiency, through standardization and automation.
Who are we looking for?
Our Virtual Solution Engineers come from a wide range of backgrounds. We're serious about building a diverse team. When hiring we look for experience combined with genuine curiosity for our technology and ambition to be as diligent and helpful as possible in supporting our customers and partners to achieve their goals.
The range of products and solutions offered by Cloudflare is broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance, networking and security technology is required. The curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.
Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to be hands on.
Role Responsibilities
Connecting with multiple stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support colleagues, customers and partners throughout the sales process by:
- Performing research and analysis on current and prospective customers’ business and product usage;
- Leading technical discovery to understand customer requirements and challenges;
- Building and delivering product demonstrations to prospective customers;
- Owning technical validation activities such as Proof of Concepts, Request for Proposals and Solution Design;
- Translating complex technical capabilities into clear outcome-driven solutions.
- Staying on top of Cloudflare’s new products, Internet technologies, and the competitive landscape.
What Makes This Role Exciting
- Regional Impact: You’ll work with a diverse range of customers across EMEA, adapting to different markets, industries, and digital maturity levels;
- Breadth of technology: You’ll cover Cloudflare’s full platform: Application Services, Networking, and Developer Platform;
- Ownership: Build technical confidence throughout the sales cycle;
- Collaboration: You’ll work hand-in-hand with teams such as Sales, Solutions Engineering, Marketing, Product, and Customer Success to help new audiences discover Cloudflare and to guide customers through evaluation and adoption;
- Innovation and scale: You’ll contribute to campaigns, digital events, and scalable technical content that expand Cloudflare’s reach and help more organizations benefit from our platform.
Examples of desirable skills, knowledge, and experience:
- Graduates of technical, computer science, engineering or other relevant degrees;
- 1-5 years of professional experience, ideally in technical presales, solutions engineering, consulting, or related roles;
- Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking, APIs). In other words, a solid understanding of “how the Internet works”;
- Programming and application development knowledge. Python, JavaScript, Bash experience is preferred.
- Excellent communication skills and the ability to present complex concepts clearly and confidently in front of an audience.
- Comfortable working across multiple markets and time zones in the EMEA region.
- Fluency (written & spoken) in English AND one of the following: Arabic, Russian or Swedish
Bonus!
- Previous experience in a customer facing consultative or support role.
- Understanding of how customers make buying decisions and how to explain Return On Investment.
- Knowledge of security products such as Bot Management and Web Application Firewalls (WAF).
- Exposure to emerging technical landscape trends, e.g. cloud security platforms, SASE and Zero Trust.
- Hands-on knowledge of cloud providers (e.g. AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices).
- Understanding of common application security risks (e.g., CSRF, XSS, SQLi) and mitigation strategies.
- Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR).
- Track record of building reusable assets; demo environments, reference architectures, or presales tooling.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.